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Hello Insignia Customer! Thank you for your question. If your Insignia USB file‑transfer cable isn’t loading the software automatically and the manual installation stops on both Windows 10 and Windows 11, there may be an issue with the cable or the software package, and we’d like to help you troubleshoot it directly. For the quickest assistance, please contact us at 1‑877‑467‑4289 or email [email protected] and our team will be happy to walk you through the next steps. Sidhartha | Insignia
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