A:Answer Hi,
Upon looking on what is included on the product, it does say that it has a Voice remote with Alexa, so If you did not receive the remote I highly recommend to contact the retailer where you originally bought the product. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com