Questions & Answers

Q: QuestionWhat is the height adjustment range of this desk?

• A:Answer The desk has a 19.7-inch height adjustment range, allowing you to use it while standing or sitting.

Q: QuestionHow many height positions can be saved with the memory function?

• A:Answer The memory function allows you to save up to 4 different height positions.

Q: QuestionDoes the desk come with cable management features?

• A:Answer Yes, it includes cable management to keep your cords organized and out of the way.

Q: QuestionDoes this desk have a feature that prevents collisions?

• A:Answer Yes, it has anti-collision technology that automatically reverses if it encounters an obstacle.

Q: QuestionHow do you adjust the height of the desk?

• A:Answer The desk height is easily adjusted using an electric switch.

Q: QuestionWhat is the maximum weight capacity of this standing desk?

• A:Answer This sturdy desk can hold up to 110 lbs.

Q: QuestionIs the tabletop item one piece or two?

Asked 3 years ago by MrHorse.

• A:Answer 1-piece table top

  Answered 1 year ago by BobbyAVerified Purchase

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Q: QuestionIve had this desk for about 2 years and today it error shoing rse. I unplugged it and reset it and now its black with no response. Any ideas for the next step?

Asked 5 months ago by northerndell.

• A:Answer Thank you for your inquiry! If your Insignia Adjustable Standing Desk has been working for about two years and suddenly displayed an “RSE” error before going completely black and unresponsive, there are a few steps you can try to bring it back to life. First, unplug the desk from the power outlet and wait at least 60 seconds to allow any residual power to discharge. Then, plug it back in and press and hold the Down button for 15 to 30 seconds—this often triggers a reset sequence where the desk lowers slightly and then stops. If nothing happens, check that the power adapter is securely connected and try a different outlet to rule out power issues. Also, inspect the cables under the desk to ensure all motor and control box connections are firmly in place. It’s a good idea to remove any heavy items from the desktop to reduce strain during reset attempts. If the desk still doesn’t respond, try a full power cycle by unplugging it again, holding the Down button for 10 seconds while unplugged, then plugging it back in and attempting the reset once more. If none of these steps work, the issue may lie with the control box or power supply, and you may need to contact Best Buy Geek Squad for further assistance or replacement parts. Keith | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the lowest working height?

Asked 6 months ago by Russ.

• A:Answer The lowest working height for the Insignia™ Adjustable Standing Desk with Electronic Controls is 28.7 inches (73 cm). Patricia | Insignia Support

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs the desk magnetic

Asked 7 months ago by Magnet.

• A:Answer Hi there! The Insignia™ Adjustable Standing Desk with Electronic Controls (55.1" wide, Black) is not magnetic because it is made of particle board. Particle board is composed of wood particles bonded together with synthetic resin, and it does not contain any magnetic materials like iron, nickel, or cobalt. Therefore, the desk does not exhibit magnetic properties. If you have any more questions or need further information, feel free to ask! |Angelica| Insignia Products|

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionAre the legs of the table easy to remove so it can be stored under a bed?

Asked 10 months ago by CK.

• A:Answer Thank you for your inquiry! The legs of the Insignia™ Adjustable Standing Desk with Electronic Controls are designed to be attached and detached using screws. This means you can remove the legs, but it will require some effort and tools, such as an Allen key or screwdriver, to do so. Keith | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionHi, may I know if this one is a dual-motor desk?

Asked 1 year ago by Dimwit.

• A:Answer Thank you for your inquiry! The Insignia™ Adjustable Standing Desk with Electronic Controls typically features a single motor for height adjustment. Most dual-motor desks are more advanced and provide better stability and lifting capacity. Keith | Insignia Support https://www.bestbuy.com/site/insignia-adjustable-standing-desk-with-electronic-controls-55-1-wide-black/6498728.p?skuId=6498728

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionIf I get the product delivered, can Best Buy delivery associates assembled the desk as well? If so, what is the fee?

Asked 1 year ago by Mydesk.

• A:Answer When I had it delivered, there wasn't an option for them to assemble it. That being said, it is a very easy assembly, literally like 6 parts in total.

  Answered 1 year ago by Retro

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Q: QuestionWhat are the height measurements of its adjustability? Example: 49'' to 62''.

Asked 2 years ago by Derek.

• A:Answer 28.7" - 48.4" According to the video.

  Answered 1 year ago by imtonedef

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Q: QuestionWhat are the dimensions of the box that the desk comes in?

Asked 2 years ago by Texan.

• A:Answer About 59.5" x 33" x 7"

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the thickness of the tabletop piece? Looking to add a PC bracket underneath but requires a minimum of one-inch thick desk material. Thanks!

Asked 2 years ago by Steve.

• A:Answer Just under 3/4", definitely NOT 1" thick.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the width between the feet at the bottom?

Asked 2 years ago by MTJ.

• A:Answer About 46"

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWould this be able to handle having a triple monitor mount with three 24" monitors clamped to the back of it? By "handle", I mean would it be able to remain stable while moving up and down?

Asked 3 years ago by JLTman.

• A:Answer As long as its under the 110 lb threshold (what its rated for, it should be fine). I have 2 laptops, a boom mic, and 2 monitors with a c clamp mount myself and its stable going up and down. For reference, my monitors are 27 and 24 inch.

  Answered 1 year ago by StoicNinjukuVerified Purchase

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