“Ive had this desk for about 2 years and today it error shoing rse. I unplugged it and reset it and now its black with no response. Any ideas for the next step?”
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Thank you for your inquiry! If your Insignia Adjustable Standing Desk has been working for about two years and suddenly displayed an “RSE” error before going completely black and unresponsive, there are a few steps you can try to bring it back to life. First, unplug the desk from the power outlet and wait at least 60 seconds to allow any residual power to discharge. Then, plug it back in and press and hold the Down button for 15 to 30 seconds—this often triggers a reset sequence where the desk lowers slightly and then stops. If nothing happens, check that the power adapter is securely connected and try a different outlet to rule out power issues. Also, inspect the cables under the desk to ensure all motor and control box connections are firmly in place. It’s a good idea to remove any heavy items from the desktop to reduce strain during reset attempts. If the desk still doesn’t respond, try a full power cycle by unplugging it again, holding the Down button for 10 seconds while unplugged, then plugging it back in and attempting the reset once more. If none of these steps work, the issue may lie with the control box or power supply, and you may need to contact Best Buy Geek Squad for further assistance or replacement parts. Keith | Insignia Support
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