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i got it to connest my headphones to my laptop and it worked perfectly. i dont know about a soft phone,
Sorry, there was a problem. Please try again later.Thank you for your inquiry! Yes, you can use the Insignia™ Bluetooth 5.0 USB Adapter to connect your soft phone on your computer to your wireless earbuds. This adapter is compatible with Windows 8.1, 10, and 11, and it will enable Bluetooth functionality on your PC if it doesn't already have it built-in. Once the adapter is plugged into a USB port on your computer and the drivers are installed, you should be able to pair your wireless earbuds with your computer and use them for audio during calls on your soft phone. Keith | Insignia Support https://www.bestbuy.com/site/insignia-bluetooth-5-0-usb-adapter-for-laptops-and-desktops-compatible-with-windows-8-1-10-and-11-black/6500986.p?skuId=6500986
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