Questions & Answers

Q: QuestionCan I charge the headset and controllers at the same time?

• A:Answer Yes, the stand charges 2 Meta Quest 3 Touch plus controllers and the headset simultaneously.

Q: QuestionWhy should I buy this charging dock?

• A:Answer It saves money on batteries, keeps your gear organized, and allows for longer playtime in virtual reality.

Q: QuestionHow can I tell if the controllers are charging?

• A:Answer LED charging indicators show when charging is in progress and complete.

Q: QuestionDoes the charging stand offer any safety features?

• A:Answer Yes, it has built-in overcharging and short circuit protection.

Q: QuestionWhat does this charging stand include?

• A:Answer The charging stand includes two high-power rechargeable battery packs, an AC adapter, and a USB-C quick connector.

Q: QuestionHow do I charge the headset on the stand?

• A:Answer The headset charges using a quick-connect charging system.

Q: QuestionWill this charge a connected elite strap, or any other type of external battery connected to the quest 3? Is it safe to keep the quest on it long-term without damaging the battery?

Asked 1 year ago by Watson.

• A:Answer This does support charging the elite strap, per the instructions that come with the Insignia base station. It's disappointing when product support doesn't bother looking prior to giving an answer.

  Answered 1 year ago by Anonymous

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Q: QuestionAre the rechargeable battery packs listed here meant to go in the controllers, so you don't have to use your own AA batteries anymore?

Asked 7 months ago by jen.

• A:Answer Thank you for your inquiry! Yes, the rechargeable battery packs included with the Insignia™ Charge Station for Meta Quest 3 are designed to go into the controllers. This means you won't need to use your own AA batteries anymore. The charging station allows you to easily recharge the controllers and the Meta Quest 3 headset, keeping everything organized and ready for use. Keith | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionOne controller got wet and no longer works. Can I order a replacement?

Asked 7 months ago by Mike.

• A:Answer The Insignia™ Charge Station for Meta Quest 3 is specifically designed to charge the headset and controllers. Unfortunately, it doesn't include standalone controllers for purchase. For a replacement controller, you might need to check directly with Meta or other authorized retailers that sell Meta Quest 3 accessories. Patricia | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhere is the serial number located on this charging dock?

Asked 10 months ago by Brady.

• A:Answer Thank you for your inquiry! The serial number for the Insignia™ Charge Station for Meta Quest 3 is typically located on the bottom of the charging dock. You should find a label or sticker with the serial number and other product information there. Keith | Insignia Support https://www.bestbuy.com/site/insignia-charge-station-for-meta-quest-3-white/6568918.p?skuId=6568918

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow can I obtain replacement batteries? Are there other capacity options apart from 150 mAh?

Asked 11 months ago by Eduardo.

Q: QuestionWhere can I get a replacement if I lost one of the rechargeable batteries.

Asked 1 year ago by jreem.

• A:Answer hello no you cannot

  Answered 11 months ago by Anonymous

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Q: QuestionWhen will this be available?

Asked 1 year ago by TechDude.

• A:Answer This is already out there at Best Buy

  Answered 7 months ago by HS01

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Q: QuestionWill this be compatible with the 3s?

Asked 1 year ago by Rebecca.

• A:Answer It doesn’t fit the 3s

  Answered 1 year ago by FrankVerified Purchase

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