A:AnswerThat should no happen. Apply some WD40. Let it sit for a few minutes and try again. If it still doesn't move, just return it. It's not a cheap mount. It should work without any issue.
A:AnswerHello,
The distance is 11.9". For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHello JB,
This mount supports and designs to fit most flat panel TVs between 47" and 90" in size, and up to 130 lbs. in weight. For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHi Home Reno1932,
This will work with most VESA compliant, accommodating the following mounting bolt patterns: 200 x 200; 400 x 400; 600 x 400.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHammer drill mount holes and inset included fasteners exactly where my 86” lg tv is mounted and to brick as well just don’t over drill holes beyond the depth you need for anchors
