“Was working properly until a couple of weeks ago. The ice is now regularly one huge melted and refrozen block. I hear the water run in cycles and when I pull the tray out, there’s water in the bottom. Please help! The water line itself is not leaking.”
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Hello LisaL, We are very sorry to read you are experiencing this issue with one of our products. Please turn off the ice maker when you clean your refrigerator or plan to be away for a short period. Use mild detergent in warm water to clean the ice storage box, then rinse and dry it then try to use it again. If it still would not work, please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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