“The fastener is almost impossible to reset. Following the instructions (downloaded so that I could see up close) and using tweezers, I was able to open and close it. Then I when I put in another SSD card, I couldn't get it to sit into the hole &fasten.”

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• I found it easier to slide the fastener into the groove of the SDD before locking into the unit.

  Answered by RobG 2 years ago

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• Hello Blogalina, I apologize on behalf of Insignia regarding the issue you are having with the product. We would love to further check this with you. You can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered by InsigniaCustomerSupport 2 years ago

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