“Hi Changed batteries in the remote will still not work? Only 7 months old. Can not turn tv off.”

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• we found out that it has to be really fresh batteries, ours wouldn't work with the first batteries we put in so my husband went and bought some new non-generic brand batteries and it started working again.

  Answered by GRANDMAC 5 years ago

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• Also you can download the Amazon Fire TV app on your smartphone to control your TV over Wi-FI. Try this, press and hold at the same time the DPAD-left, Back (↩) and Menu (≡) buttons for at least 12 seconds. To pair the remote again, press the Home button for up to a minute. If the issue persists, please call 1-877-467-4289 available from 8am to 9pm CT daily.

  Answered by InsigniaCustomerSupport 5 years ago

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