Questions & Answers

Q: QuestionCan you change the battery in the headphones. Mine only last about 2 hours after a full charge

Asked 3 months ago by Bob.

• A:Answer Hi Bob, Thank you for your Question. This NS‑HAWHP2 headphone set includes the headphones and the transmitter base, which is also the charging dock. There’s no removable battery in the headphones you simply place them on the transmitter to charge. Rihan | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you use 2 sets independently in the same house on different televisions at the same time. Are they on different frequencies. Will they interfere with each other.

Asked 4 months ago by Timbo.

• A:Answer Hello! Thank you for your question. Yes you can use two sets of Insignia RF Wireless Over‑the‑Ear Headphones in the same home on different TVs. Each system operates on its own RF connection, so they won’t interfere with each other. As long as each headphone set is paired with its own base, they will work independently without cross‑signal issues. Darshan | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow to set in Pairing mode?

Asked 4 months ago by Derge.

• A:Answer Hello Derge, Thank your for contacting us. To put the Insignia RF Wireless Over‑the‑Ear Headphones into pairing mode, press and hold the Power/Pairing button until the LED light begins flashing, indicating the headphones are ready to pair with your device. Narendra | Insignia

  Answered 2 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I connect NS-HAWHP2 Wireless headphones to Samsung TV?

Asked 4 months ago by DAYSINGER.

• A:Answer Hello! Thank you for your question. To connect your Insignia NS‑HAWHP2 RF Wireless Over‑the‑Ear Headphones to your Samsung TV, you’ll use the transmitter base, which includes Audio In and Audio Out ports. Your TV’s audio output should be connected directly to the transmitter’s Audio In port using the appropriate cable. Once the transmitter is connected to your TV and powered on, it will send the audio wirelessly to your headphones so you can enjoy clear, private listening. If you ever need help walking through the setup, our Insignia support team is always happy to assist at 1‑877‑467‑4289. Darshan | Insignia Products

  Answered 2 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs a digital optical cable included? Will they connect to optical port on LG UHD TV?

Asked 4 months ago by RJE.

• A:Answer Yes

  Answered 4 months ago by SullyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the base have to be positioned next to the TV or can I put it next to my bed (night table)???

Asked 5 months ago by Tito.

• A:Answer The base is wired next to the TV. You are limited by the length of the cable.

  Answered 4 months ago by SullyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headphones Bluetooth ?

Asked 5 months ago by Paul.

• A:Answer These use an FM transmitter to connect to the headphones. You can use these to connect to other devices using Bluetooth I believe, but connecting to your TV/stereo is not done this way. The delay would be too much if connected this way.

  Answered 4 months ago by TechEx85Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy headphones are charged, the blue light is on, but I hear no sound. What button do I not know about?

Asked 5 months ago by Anonymous.

• A:Answer Typically I have found the optical cable to have come disconnected or the transmitter to be set for the wrong input. Some times TV was set to the wrong output.

  Answered 5 months ago by HB01Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust got these for my mom. We have Samsung S85F tv . Currently using optic cable .How do I cure static . It has constant light static sound.

Asked 6 months ago by Bigdawgdaddy.

Q: QuestionWhen watching something I've DVR'd, it constantly skips a few words. I rarely do NOT watch DVR'd stuff but when I turn on the TV, it defaults to Spectrum News, which I always watch until a commercial and it NEVER skips then. Help!!

Asked 6 months ago by marge201.

Q: QuestionI got the Insignia NS-HAWHP2 headphones and they are just what I wanted. My problem is that I'm having trouble putting them together. Is there someone at BestBuy in Pentagon City whom I could bring them to and get help in person.

Asked 6 months ago by Pinki.

Q: QuestionHow to sync headphones to TV?

Asked 7 months ago by Roberts.

• A:Answer you do not synk to tv. Plug the cable into your tv. the head phones are paired with the base.

  Answered 4 months ago by paulVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the lighted white strip in the front of the base for?

Asked 7 months ago by Michael.

• A:Answer IF you still have your original instruction pamphlet you will note that this is part of the constant pairing process between the base unit and headphones.

  Answered 1 week ago by KS01Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhere can I get instructions to hook these up. Lost mine.

Asked 8 months ago by Billy.

• A:Answer the manual is online .

  Answered 3 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionsupport for Insignia NS-HAWHP2 digital wireless headphones

Asked 8 months ago by Anonymous.

• A:Answer Look up Insignia on the web. Ask them for help.

  Answered 1 week ago by KS01Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these Bluetooth?

Asked 11 months ago by Jboy.

• A:Answer Thank you for your inquiry! No, the Insignia™ RF Wireless Over-the-Ear Headphones are not Bluetooth-enabled. Instead, they use RF (Radio Frequency) wireless technology, which requires a dedicated base transmitter that connects to your audio source, typically through a 3.5mm headphone jack or RCA cables. Unlike Bluetooth headphones, these do not pair directly with smartphones, tablets, or laptops. RF headphones generally offer a longer wireless range and lower latency, but they are limited to use with the included transmitter. If you're looking for headphones that connect directly to Bluetooth devices, you may want to consider a different model specifically designed with Bluetooth support. Keith | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am having difficulty reducing the volume. It just turns off. Am I doing something wrong? Is there a manual.?

Asked 11 months ago by Anonymous.

• A:Answer Thank you for your inquiry! If your Insignia™ RF Wireless Over-the-Ear Headphones are turning off when you try to lower the volume, you might be pressing the wrong button or holding it too long, which could be triggering the power-off function instead. Some models have multifunction buttons where a short press adjusts volume, but a long press powers the device off. Another possibility is that the battery is low, and the headphones are shutting down when you try to use certain features. Make sure the headphones are fully charged and try again. If the issue continues, it could be a hardware glitch, and resetting or re-pairing the headphones might help. For detailed instructions, you can refer to the user manual, which is usually available on the product page at Best Buy. Keith | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy headphones won’t hold a charge

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry! If your Insignia™ RF Wireless Over-the-Ear Headphones are not holding a charge, start by checking the charging contacts on both the headphones and the docking station to ensure they are clean and making proper contact. You might need to rock the headphones back and forth to establish a good connection. Pay attention to the indicator lights; the blue light should be steady when the headphones are on the docking station, and the red light should come on to indicate charging. Make sure the headphones are turned on when placing them on the docking station, with the blue light steady. Additionally, verify that the docking station is properly connected to a power source and that the AC adapter is functioning correctly. If these steps don't resolve the issue, consulting the user manual or contacting Insignia customer support for further assistance might be necessary. Keith | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionNeed a head set replacement, battery not working. Insignia model NS-HAWHP2. Where can i get a replacement

Asked 1 year ago by Ed.

• A:Answer Thank you for reaching out. Unfortunately, we do not sell replacement headphones for the Insignia™ NS-HAWHP2 RF Wireless Over-the-Ear Headphones individually. We only offer them as a complete set. If you need further assistance or have any other questions, please let me know! Ivy | Insignis Support

  Answered 1 year ago by InsigniaCustomerSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question