Questions & Answers

Q: QuestionIs this headphones Bluetooth ?

Asked 3 months ago by Paul.

• A:Answer These use an FM transmitter to connect to the headphones. You can use these to connect to other devices using Bluetooth I believe, but connecting to your TV/stereo is not done this way. The delay would be too much if connected this way.

  Answered 2 months ago by TechEx85Verified Purchase

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Q: QuestionMy headphones are charged, the blue light is on, but I hear no sound. What button do I not know about?

Asked 3 months ago by Anonymous.

• A:Answer Typically I have found the optical cable to have come disconnected or the transmitter to be set for the wrong input. Some times TV was set to the wrong output.

  Answered 3 months ago by HB01Verified Purchase

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Q: QuestionJust got these for my mom. We have Samsung S85F tv . Currently using optic cable .How do I cure static . It has constant light static sound.

Asked 3 months ago by Bigdawgdaddy.

Q: QuestionWhen watching something I've DVR'd, it constantly skips a few words. I rarely do NOT watch DVR'd stuff but when I turn on the TV, it defaults to Spectrum News, which I always watch until a commercial and it NEVER skips then. Help!!

Asked 3 months ago by marge201.

Q: QuestionI got the Insignia NS-HAWHP2 headphones and they are just what I wanted. My problem is that I'm having trouble putting them together. Is there someone at BestBuy in Pentagon City whom I could bring them to and get help in person.

Asked 4 months ago by Pinki.

Q: QuestionHow to sync headphones to TV?

Asked 5 months ago by Roberts.

• A:Answer you do not synk to tv. Plug the cable into your tv. the head phones are paired with the base.

  Answered 2 months ago by paulVerified Purchase

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Q: QuestionWhat is the lighted white strip in the front of the base for?

Asked 5 months ago by Michael.

Q: Questionwhere can I get instructions to hook these up. Lost mine.

Asked 6 months ago by Billy.

• A:Answer the manual is online .

  Answered 1 month ago by Anonymous

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Q: Questionsupport for Insignia NS-HAWHP2 digital wireless headphones

Asked 6 months ago by Anonymous.

Q: QuestionAre these Bluetooth?

Asked 9 months ago by Jboy.

• A:Answer Thank you for your inquiry! No, the Insignia™ RF Wireless Over-the-Ear Headphones are not Bluetooth-enabled. Instead, they use RF (Radio Frequency) wireless technology, which requires a dedicated base transmitter that connects to your audio source, typically through a 3.5mm headphone jack or RCA cables. Unlike Bluetooth headphones, these do not pair directly with smartphones, tablets, or laptops. RF headphones generally offer a longer wireless range and lower latency, but they are limited to use with the included transmitter. If you're looking for headphones that connect directly to Bluetooth devices, you may want to consider a different model specifically designed with Bluetooth support. Keith | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionI am having difficulty reducing the volume. It just turns off. Am I doing something wrong? Is there a manual.?

Asked 9 months ago by Anonymous.

• A:Answer Thank you for your inquiry! If your Insignia™ RF Wireless Over-the-Ear Headphones are turning off when you try to lower the volume, you might be pressing the wrong button or holding it too long, which could be triggering the power-off function instead. Some models have multifunction buttons where a short press adjusts volume, but a long press powers the device off. Another possibility is that the battery is low, and the headphones are shutting down when you try to use certain features. Make sure the headphones are fully charged and try again. If the issue continues, it could be a hardware glitch, and resetting or re-pairing the headphones might help. For detailed instructions, you can refer to the user manual, which is usually available on the product page at Best Buy. Keith | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionMy headphones won’t hold a charge

Asked 10 months ago by Anonymous.

• A:Answer Thank you for your inquiry! If your Insignia™ RF Wireless Over-the-Ear Headphones are not holding a charge, start by checking the charging contacts on both the headphones and the docking station to ensure they are clean and making proper contact. You might need to rock the headphones back and forth to establish a good connection. Pay attention to the indicator lights; the blue light should be steady when the headphones are on the docking station, and the red light should come on to indicate charging. Make sure the headphones are turned on when placing them on the docking station, with the blue light steady. Additionally, verify that the docking station is properly connected to a power source and that the AC adapter is functioning correctly. If these steps don't resolve the issue, consulting the user manual or contacting Insignia customer support for further assistance might be necessary. Keith | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionNeed a head set replacement, battery not working. Insignia model NS-HAWHP2. Where can i get a replacement

Asked 10 months ago by Ed.

• A:Answer Thank you for reaching out. Unfortunately, we do not sell replacement headphones for the Insignia™ NS-HAWHP2 RF Wireless Over-the-Ear Headphones individually. We only offer them as a complete set. If you need further assistance or have any other questions, please let me know! Ivy | Insignis Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow can I cut up head set louder. It used to go louder? Can I reset ?

Asked 10 months ago by Gina.

• A:Answer To increase the volume on your Insignia™ RF Wireless Over-the-Ear Headphones, first ensure that the volume control buttons on the headphones are turned up to the desired level. Additionally, check the volume settings on your audio source, such as your TV or computer, to make sure they are not limiting the output. If the volume issue persists, you can try a basic reset by turning off the headphones, disconnecting them from any device, and then turning them back on after a few seconds. This simple reset can often resolve minor issues and restore the headphones to their optimal performance. Patricia | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionAre there replacement covers for the headphones?

Asked 10 months ago by Peg.

• A:Answer Thank you for your question about replacement covers for your Insignia RF Wireless Over-the-Ear Headphones. If your headphones are still within the 1-year manufacturer's warranty period from the date of purchase, please contact our support team directly for assistance. If your headphones are outside of the warranty period, we do not typically sell replacement covers directly. However, you may be able to find aftermarket replacement ear pads online from various third-party retailers that are compatible with your model of Insignia headphones. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionDo your headphones work with TCL smart TVs?

Asked 10 months ago by qb.

• A:Answer Yes, Insignia™ RF Wireless Over-the-Ear Headphones can work with TCL smart TVs. These headphones can connect to your TCL smart TV using optical, RCA, or 3.5 mm audio outputs. Simply connect the transmitter to the TV using one of these methods, ensuring a proper connection. Patricia | Insignia Support

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionAre their any headphones that will work with my receiver out optical?

Asked 11 months ago by Headphonelooker.

• A:Answer Usually Optical jacks are inputs only unless it's a VERY old AVR.

  Answered 7 months ago by labmanVerified Purchase

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Q: QuestionI had a LG tv before and the headphones worked well now I have a ruku TV when you go into settings the audio then audio out put you only have two choices (Earc (HDMI 1 or optical it must be optical as I cant get them to work with Earc

Asked 11 months ago by Anonymous.

• A:Answer Thank you, for sharing your experience. We're sorry to hear you're having trouble with your Insignia™ RF Wireless Over-the-Ear Headphones on your new Roku TV. Since the headphones worked well with your LG TV, it sounds like there might be a compatibility issue with the audio output settings on your Roku TV. To use the optical audio output, please follow these steps: Connect the optical cable securely from your Roku TV's optical output to the docking station of your headphones. In your Roku TV settings, navigate to Settings > Audio > Audio Output and select Optical. Make sure your headphones are set to receive the optical signal. Refer to the user manual for specific instructions on how to switch to optical input. If these steps don't resolve the issue, please reach out to our support team for further assistance. We're here to help!

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: Questionis this made in China

Asked 11 months ago by Tvwonderatisle.

• A:Answer Hi Tvwonderatisle. Thank you for your inquiry! The Insignia™ RF Wireless Over-the-Ear Headphones are indeed manufactured in China. This is quite common for many electronic products. If you have any other questions about these headphones or need information on another product, feel free to ask! Keith | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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