“I am trying to connect my windows 10 laptop to an external monitor. I have downloaded and installed the driver. WIndows still says it is malfunctioning, and unrecognised device. How do I get it to work? (monitor & HDMI cable work with other PC)”
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Sarah, is it possible that your laptop has a USB 2.0 (rather than a 3.0) port? this adapter does not work with USB 2.0.
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