Questions & Answers

Q: QuestionI have a MacBook Air and already tried 3 adapters that require a DisplayLink driver. The driver does NOT work OS 10.13.6. Can anyone tell me which driver comes with this adapter?

Asked 7 years ago by PAinPA.

• A:Answer I have a macbook air (mid-2014) running mojave, and i just got it up and running. The two issues were 1. the driver on the insignia site was not the latest driver, I had to go to to the displaylink site to get the driver for my OS, and 2. Ever since the Sierra update, apparently it blocks the use of this device or its software. Go to System Preferences > Security and Privacy and look for a notice on that first screen asking for permission to let it operate. I have only had it up and running for a few hours now, but I am completely happy with it so far. Mojave isn't even listed as being supported, but I took a shot and it is working just fine,

  Answered 6 years ago by KarlFarbman

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Q: QuestionCan this device be used to capture HDMI Video and display as a WebCam?

Asked 5 years ago by Anonymous.

• A:Answer No, this is not a video capture device. This is simply an adaptor. You need a video capture device or drive. If you are looking to live stream using any camera DSLR, Video camera, etc, get an El Gato Cam Link.

  Answered 5 years ago by JohnpVerified Purchase

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Q: QuestionCan I used this cables for my tv and ps4???

Asked 8 years ago by Lovely.

• A:Answer This connects the USB to your computer and the HDM! to your video source (TV, monitor, projector....) It comes with a CD that will need to be loaded on your computer. I don't think that the driver will work on your PS4. Best of luck.

  Answered 8 years ago by MikeDBIVerified Purchase

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Q: QuestionI'm trying to connect it my mac book air to my TV but to no avail. Restarted and shut down my laptop still no picture.

Asked 5 years ago by Ryan.

• A:Answer Have you installed the driver that comes with it? If you have and are still having problems, try going to System Preferences > Security & Privacy and it may say at the bottom if you want to trust what you just installed (ie. the driver). I had the same problem and went crazy for days trying to fix only to realize it just wanted a confirmation. Hopefully that helps :)

  Answered 5 years ago by sarahfina23

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Q: QuestionCan I use this on a MacBook Air?

Asked 5 years ago by Henry.

• A:Answer Yes, you can use this on a Macbook Air as long as the operating system is Apple MacOS X 10.6 or later.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionCan it transfer audio? If yes, Can it transfer 5.1 surround or just stereo?

Asked 8 years ago by mmamm.

• A:Answer Yes it can. HDMI can actually carry up to 8 channels of audio. 5.1 will use only use 6. So technically HDMI can transfer for a 7.1 surround if necessary!

  Answered 8 years ago by Bear75

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Q: QuestionCan I use this to connect an external harddrive (usb) with an HDMI /HDMI Cable to my laptop (HDMI) So I can access the files on the external drive? Thank you!

Asked 5 years ago by EL.

• A:Answer Hi, EL. This Adapter is not designed to connect external Hard Drives. I recommend you to check out our model NS-PCHD235, which is in fact for Hard Drives. Cesar G. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI would like to hook my tablet up to my TV and use zoom will this adapter work

Asked 5 years ago by Keith.

• A:Answer Hello Keith, This USB to HDMI video adapter is compatibile with Apple MacOS X 10.6 or later and Microsoft Windows XP / Vista / 7 / 8 / 8.1 / 10 operating systems. It is not at all intended for use with mobile devices and tablets. - Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWanted to find out if this adapter would work as the 3rd output to a third monitor? Currently have the one VGA and one DVI set up for my desktop, but looking to have a third monitor. If this doesn't work, what will?

Asked 6 years ago by MultiOutputs.

• A:Answer This would work

  Answered 5 years ago by BgeeVerified Purchase

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Q: QuestionI want to use this for my PC to connect to an HD TV being used as my monitor. Will this transfer sound as well?

Asked 8 years ago by Vaggir.

• A:Answer Yes it transfers sound as well.

  Answered 8 years ago by Fort

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Q: QuestionIve got an insignia NS-PU37H-BK. Will this work: USB input into computer, HDMI to DVI into NSPU37H, DVI to VGA into HDMI to DVI, VGA into VGA monitor. I have driver loaded and Picture included. I can't get it to work.

Asked 3 years ago by rsfred4.

Q: QuestionAnyone know if this is usable without any gpu in a computer? No discrete nor integrated graphics of any kind?

Asked 4 years ago by David.

• A:Answer Your computer needs a GPU, this adapter cannot replace a GPU.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionI have a hp laptop and I want to connect a dvd player ( not a dvd drive) to it. Will this adapter work to do this . I have a composite av. to HDMI converter, but it doesn't seem to work. We're homeless & don't have the normal amenties, can you help?

Asked 4 years ago by Raven60.

• A:Answer This adapter is to connect a laptop to a monitor/TV.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionI got this adapter, will it work if I connect my ps4 to my iMac

Asked 4 years ago by Curayag.

• A:Answer It works well on my iMac so I am sure it will work for you

  Answered 4 years ago by DocBruceVerified Purchase

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Q: QuestionDoes this support hdmi 2.1

Asked 4 years ago by Garrett.

• A:Answer No, this adapter is not HDMI 2.1

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionI want to use this to connect my Lenovo laptop to my 4k smart TV. My laptop does not have a CD drive -- are the drivers available to download instead?

Asked 4 years ago by MaryCC.

• A:Answer The Drivers are available under the Overview Section next to Manuals & Guides. or Visit https://www.insigniaproducts.com/pdp/NS-PU37H-BK/5502701 to download the drivers.

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this compatible with the new M1 based Macs. Also, does this use Displaylink?

Asked 4 years ago by dvogel.

• A:Answer Yes, you can download the latest driver from https://www.displaylink.com/downloads/macos

  Answered 4 years ago by InsigniaCustomerSupport

  
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Q: QuestionI bought a DELL Inspiron 3880 with only one HDMI port. I connected a second monitor to the VGA port but wonder if it would be better to use this product to connect from one of the USB 3.2 Gen 1 ports to the HDMI on the second monitor?

Asked 5 years ago by Remote.

• A:Answer You can use this adapter from one of the USB 3 ports to the HDMI input on the monitor.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questioncan this be hooked up to my firestick and work??

Asked 5 years ago by Rico.

• A:Answer This adapter will allow you to connect a Windows or Mac computer to a monitor with an HDMI input.

  Answered 5 years ago by InsigniaCustomerSupport

  
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