Questions & Answers

Q: QuestionWhy would I need this adapter?

• A:Answer This adapter allows you to mirror or extend your screen to a second monitor for better presentations and multitasking.

Q: QuestionDoes this adapter support audio?

• A:Answer Yes, the audio signal is sent through the HDMI connection.

Q: QuestionHow easy is it to set up this Insignia adapter?

• A:Answer The adapter has a no-hassle setup with an easy-to-install online driver.

Q: QuestionIs this Insignia USB to HDMI adapter certified?

• A:Answer Yes, it is USB-IF certified for compatibility across a wide range of devices.

Q: QuestionWhat operating systems is this adapter compatible with?

• A:Answer This adapter is compatible with Windows 10 or macOS 10.12 systems. It is not compatible with Chrome OS.

Q: QuestionI am getting a Pioneer Android Auto stereo put in today AVH-1800NEX I was told and I have a Samsung Galaxy S24U I was told to screen mirror get an HDMI to C adapter is this it?

Asked 5 months ago by Rose4uKY.

• A:Answer Thank you for your inquiry! The Insignia™ USB to HDMI Adapter is not the correct accessory for screen mirroring your Samsung Galaxy S24 Ultra to the Pioneer AVH-1800NEX stereo. This adapter is primarily designed for computers and typically requires driver installation, which Android smartphones like the S24 Ultra do not support. Additionally, it uses a USB-A connection, while your phone uses USB-C. To mirror your phone’s screen via HDMI, you would need a USB-C to HDMI adapter or cable that supports video output through DisplayPort Alt Mode—Samsung’s DeX-compatible adapters or reputable third-party brands like Anker or UGREEN are good options. However, it’s important to note that the Pioneer AVH-1800NEX does not have a native HDMI input. It supports Android Auto via USB and has RCA video input, so to mirror your phone’s screen, you’d likely need both a USB-C to HDMI adapter and an HDMI to RCA converter.

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionThe drivers to download on BestBuy are both for MAC instead of having one for windows and another for MAC, the link that should download the windows is a different versioned DMG file. Where can I get the driver for this?

Asked 1 week ago by Christoph.

Q: QuestionI HAVE THE ADAPTER PLUGGED INTO MY MACBOOK AIR. THE COMPUTER IS NOT READING THE ADAPTER. I TRIED IN ANOTHER PORT THAT HAD THE BLUETOOTH AND IT STILL DID NOT READ THE ADAPTER. I TRIED IN A DELL and IT READ THE ADAPTER. I NEED FOR THE MACBOOK. THANKS

Asked 1 month ago by JAMES.

Q: QuestionCan this support 2560x1440 at 60hz? If not, what is the frequency capped at?

Asked 4 months ago by Josh.

Q: QuestionWill this connect a Microsoft Surface laptop (USB port) to a monitor with HDMI port? Also, can it be daisy-chain connected with a multi-port USB adapter?

Asked 10 months ago by MicrosoftSurface25.

• A:Answer Yes it can.

  Answered 6 months ago by AlanDVerified Purchase

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Q: QuestionHi, I am trying to connect this device to a camcorder in order to play tapes on my PC. I have a converter box in between this device and my VCR to convert RCA cables (red, white, yellow) to HDMI. I am not seeing any video or audio using OSB S/W on my PC.

Asked 10 months ago by Mike.

• A:Answer Hi, I am not sure that you understand what I am doing. The USB end of the Insignia device is being plugged into the USB port on my PC. The converter box I have has an HDMI out, which I am running an HDMI cable into the Insignia device. I followed all your instructions and still do not see any video or audio using the OSB S/W. The USB s/w does not recognize anything plugged into the USB.

  Answered 10 months ago by Mike

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Q: QuestionDoes this product use DisplayLink technology?

Asked 11 months ago by Benny.

• A:Answer Hello Benny! The Insignia™ NS-PA3UHD USB to HDMI Adapter does not use DisplayLink technology. If you have any other questions or need further assistance, feel free to ask! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-usb-to-hdmi-adapter-black/6483537.p?skuId=6483537

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionHello I have 2015 Samsung tv and it’s not hdmi input but it’s a usb3.0 port. Can I use that device to connect my Roku tv on this tv? Samsung un75ju7100fxza

Asked 11 months ago by Goooha.

• A:Answer The Insignia™ USB to HDMI Adapter is designed to connect devices with a USB port to an HDMI display. However, your Samsung UN75JU7100FXZA TV's USB 3.0 port is primarily intended for media playback, firmware updates, and connecting peripherals like keyboards or external storage. It doesn't support video input through USB, which means you can't use it to connect your Roku via the USB port. To connect your Roku to your Samsung TV, you'll need to use one of the HDMI ports on the TV. If your TV doesn't have an available HDMI port, you might consider using an HDMI switch to expand the number of HDMI inputs. If you have any other questions or need further assistance, feel free to ask! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a driver that is Windows 7 compatible for this adapter?

Asked 11 months ago by Anonymous.

• A:Answer Unfortunately, the Insignia™ USB to HDMI Adapter is only compatible with Windows 10 and macOS. We do not have an available driver for Windows 7. Patricia | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a driver that is Windows 7 compatible for this adapter?

Asked 11 months ago by Fred.

• A:Answer Hi, Thank you for reaching out. Unfortunately, the Insignia™ USB to HDMI Adapter driver is only compatible with Windows 10 and macOS. We do not have an available driver for Windows 7 at this time. Patricia | Insignia Support

  Answered 11 months ago by InsigniaCustomerSupport

  
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Q: Questionhow to get the driver for my MacBook Air?

Asked 1 year ago by yassin.

• A:Answer Hi there! If you're looking for the driver for your laptop, I recommend visiting this link:https://www.bestbuy.com/site/insignia-usb-to-hdmi-adapter-black/6483537.p?skuId=6483537. Once you’re there, simply scroll down to the "Features" section and look for "Manual and Guides." You'll find the driver you need there. I hope this helps! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-usb-to-hdmi-adapter-black/6483537.p?skuId=6483537

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Questioncan u connect ROKU TO MY COMPUTER WITH THIS

Asked 1 year ago by NONE.

• A:Answer Thank you for your inquiry! The Insignia™ USB to HDMI Adapter is designed to connect devices that support USB video output, such as computers or tablets, to an HDMI-enabled display like a TV or monitor. It facilitates screen mirroring or extending displays from USB-enabled devices to larger screens for enhanced viewing or productivity. However, it is not intended for connecting a Roku device directly to a computer. Roku devices are designed to connect directly to HDMI-enabled displays for media streaming purposes and do not output video or audio via USB in a compatible format for this adapter. If you need to connect your Roku to a computer, the standard approach involves connecting the Roku directly to a TV or monitor via HDMI and using the TV or monitor as the display. For streaming content from the Roku to your computer, options include using Roku's official app or software solutions that support screen mirroring or casting functionalities. Always verify compatibility and functionality requirements between devices before attempting connections or configurations. Keith | insignia Support https://www.bestbuy.com/site/insignia-usb-to-hdmi-adapter-black/6483537.p?skuId=6483537

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionThe HDMI port stopped working on my PlayStation 5. Will this work?

Asked 1 year ago by Playstation5.

• A:Answer Hi there, thank you for your inquiry! For your PlayStation 5, the Insignia - USB to HDMI Adapter - Black (NS-PA3UHD) may not be suitable. The PlayStation 5 requires specific compatibility with its HDMI port, and this adapter is primarily designed for computers. We recommend checking for a dedicated HDMI adapter compatible with gaming consoles or contacting PlayStation support for guidance on resolving the HDMI issue. For more information about this product, you may click this link: https://www.bestbuy.com/site/insignia-usb-to-hdmi-adapter-black/6483537.p?skuId=6483537. Carlo | Insignia Products

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionI was able to download the up-to-date driver from the product's page and get it working with my mac Sonoma OS. However, I can't set the orientation to portrait, but I can do that for my Windows machine. Just wondering if this'll be updated for mac soon?

Asked 1 year ago by Anonymous.

• A:Answer Hi there! Unfortunately, the vendor keeps details of pending changes secret. I simply cannot say if or when this will be fixed in OSX. Insignia Support Irene https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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