“I have this mouse/keyboard and use it with my laptop. Works great except when I use the mouse to scroll it freaks out and scrolls all over the place! - I checked drivers and it says I have the latest. - I have tried changing the settings and keep getting strange results. - When I try to scroll up, it scrolls down, then up-down-up-down without me moving the roller. Any helpful ideas are appreciated!”

1-6 of 6 Answers

• Go into mouse settings. There should be something called Clicklock. Uncheck it

  Answered by bwolter1 9 years ago

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• Somewhere in control panel for mouse there is a box for "Clicklock". Uncheck the box

  Answered by streamliner 9 years ago

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• I think the issue with the mouse is hardware related, not software or drivers. I would take it to the store to be check out.

  Answered by FrancoCR 9 years ago

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• Check the drivers for your usb controller on your laptop to make sure they're up to date.

  Answered by RCarbone65 9 years ago

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• Try using a non remote mouse or the pad on your laptop? Do they both work normally? That way you can determine if the problem is with the Bluetooth settings or the basic settings on your PC.

  Answered by e11224 9 years ago

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• I would recommend reaching out to our call center at http://www.insigniaproducts.com/contact-us.html. They will be able to assist you with troubleshooting and evaluating the warranty.

  Answered by InsigniaCustomerSupport 9 years ago

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