A:AnswerIn this case you should get in contact with one of our agents, you can give us a call at 877-467-4289 and one of our phone representatives will help you get this issue resolved.
Ruben- Insignia support.
A:AnswerIt has 2 side buttons: +/- volume up and down button; and a skip to next or previous track button. And of course the main power/talk/play/pause/pairing button (per package instructions ). I love these earphones; own 3 pairs, me, husband and daughter.
A:AnswerMine do too. They also seem to break up quite a bit if the phone is not RIGHT next to it. Not super thrilled with this product. My JBL ear buds work a lot better.