A:AnswerThey may be defective and having a battery issue. You simply need to just take them to Best Buy and have them replaced which is covered under the headphones themselves warranty as long as you've recently purchased them. Thats in the case you didn't purchase the additional protection from Best Buy
A:AnswerJust push and twist the black part to the left. I had first made the mistake of snapping them off (could've broken them but didn't). Look in the accompanying manual and it shows you how.
A:AnswerThe picture online did not match the item description. I believe the SKU numbers were different for each color; can't recall. I remember it being difficult to isolate the correct actual based solely on Best Buy web searches.
