Questions & Answers

Q: QuestionCan these headphones be paired to the MEE Connect, dual stream transmitter?

Asked 5 years ago by mchentrp.

Q: QuestionCan these be hooked up to my VIZIO tv so i can hear the sound in both the earphones and speakers at the same time?

Asked 5 years ago by Annierock.

• A:Answer Turn off mute on tv and should get sound from both.

  Answered 5 years ago by Truthyish

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Q: QuestionIf I bought a head set--do they work when turned on and the tv is on PERIOD----OR DO I HAVE TO FIND THEM ON A MENU AND ASK THE TV TO ACTIVATE THEM???

Asked 5 years ago by Anonymous.

• A:Answer For my Samsung 65"I had to pair them one time and then select to use them each time I turn on the tv. Very routine after you start using them

  Answered 5 years ago by Chaz

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Q: QuestionWhere are they made?

Asked 5 years ago by Anonymous.

• A:Answer Made in China.

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI accidentally deleted my headphone pairing from my phone and now they will not re-pair?? Suggestions please. Im going to try cycling phone after i send this in case thats why. And its and lg stylo 4 been using them forever first time this happened

Asked 5 years ago by Carmine.

• A:Answer Hi! You can try resetting your headphones. To do so, with your stereo headphones turned off, press and hold the power button for five seconds. The LED blinks red ten times, indicating that your headphones have entered pairing mode. For further assistance, please contact us on the link below. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDo they work with IPhones...

Asked 5 years ago by Bama.

• A:Answer Yes

  Answered 5 years ago by Dawanye

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Q: QuestionHi, is this compatible with Kindle and iPad mini? thanks.

Asked 5 years ago by Anonymous.

• A:Answer Hi. These Headphones are compatible with most devices with Bluetooth capabilities.As far as specifications, most Kindles do not have Bluetooth, but they should work well with your iPad. Cesar G. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a device you add to your TV that send program to earpjones?

Asked 5 years ago by Bosco.

• A:Answer Hi Bosco, This headphones model is wireless. There is no need for an external station for your headphones to pair to. Your headphones will be able to pair to the Bluetooth device directly. If you purchased the wrong headphones, check out these: SKU 6281625. - Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionMy tv is a smart tv but doesn't have bluetooth so if I get transmitter for my tv will these work with my tv?

Asked 5 years ago by Gram.

• A:Answer Hi, Gram48. Most Bluetooth headphones (these included), require that the audio source can control them and that you can select them from the settings to connect. IF you get the transmitter for your TV, there is a chance they will connect when entering pairing mode, but we cannot assure it. You would need to verify the specifications of the transmitter with the manufacturer. Cesar G. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs this device compatible with Roku TV

Asked 5 years ago by Sal.

• A:Answer Hi! If the Roku TV has a headphones jack or is Bluetooth enabled, then these headphones could be used with it. If your Roku device has a remote control with a headphone's jack in it, you can also use these headphones. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan I listen to the tv and head phones at the same time?

Asked 5 years ago by Tony.

• A:Answer Hi, Tony. This depend entirely on the configurations of your TV. Most TVs only can provide one audio out at a time, but it is important to check the specifications of yours. Cesar G. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIssues with sound cutting out. Does anyone else have any issues with the sound cutting out on these while listening to music on a macbook pro?

Asked 5 years ago by Anonymous.

• A:Answer Hi. Sound cutting off on wireless headphones can be caused by several reasons. I would really appreciate if you could reach us at https://www.insigniaproducts.com/contact-us to properly review your situation. Cesar G. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow hard do you have to tap to get the buttons to work? Lightly or a press?

Asked 5 years ago by Bruh.

• A:Answer Just press the center button momentarily on the right side and an automated voice announces whether power is on or off. Excellent.

  Answered 5 years ago by Autumnbreeze

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Q: QuestionI am hearing impaired and with my 2 hearing aids or the CC I can't understand what's being said. How loud will these get?

Asked 5 years ago by Joseph.

• A:Answer I wear hearing aids and they are loud enough for me.

  Answered 5 years ago by Aggie83

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Q: QuestionThere is this little white thing with my headphones?? What is it for???

Asked 5 years ago by Confused.

• A:Answer Hi! To understand better this situation, please contact us on the link below and we will gladly help you. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan you pair multiple Insignia headphones to 1 TV?

Asked 5 years ago by B.

• A:Answer No clue. I have never tried to pair a bluetooth headset to a TV. They will not pair to multiple devices at the same time. These are cheap but great pair of headphones.

  Answered 5 years ago by 800b5RGr8

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Q: QuestionIs there a mute button on the headset for muting the microphone?

Asked 5 years ago by CK.

• A:Answer Hello, I understand you are looking for a mute button. These headphones don't have that feature you are looking for. However, they have other specials buttons for you to control your phone call. If you have any questions you can always contact us at this link below. - Arin A. Insignia Support Contact us: https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow long before I need to replace the charging station? Mine won’t charge any more. Or is it time to replace and buy a whole new set?

Asked 5 years ago by Gator.

Q: QuestionMy head phones don’t work

Asked 5 years ago by Anonymous.

• A:Answer Hello, I am very sorry to read your headphones are not working. In this situation, assistance is required. Please follow the link at the end to contact us, so we can help you, rest assured we are going to do our best, we know this is important to you. Eduardo L - Insignia Support https://www.insigniaproducts.com/contact-us

  Answered 5 years ago by InsigniaCustomerSupport

  
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