Questions & Answers

Q: QuestionWhat is done with the old air conditioner during installation?

• A:Answer The Geek Squad installation experts will disconnect your old air conditioner and remove it from the window.

Q: QuestionDoes the installation service include removing my old air conditioner?

• A:Answer Yes, our professional installers will disconnect your existing air conditioner and remove it from the window.

Q: QuestionDoes the installation include putting the air conditioner in the wall?

• A:Answer No, in-wall air conditioner installation is not included in the installation service.

Q: QuestionAre safety brackets included with the installation?

• A:Answer The installation will use included or existing safety brackets to install the air conditioner.

Q: QuestionHow are gaps around the air conditioner sealed during installation?

• A:Answer Any gaps around the air conditioner will be sealed using included weather stripping.

Q: QuestionWill the installers test the air conditioner to make sure it's working?

• A:Answer Yes, the installers will test the air conditioner for basic operation after it's installed.

Q: QuestionDoes Best Buy schedule a time to do the installation or do they just come on the day it’s delivered?

Asked 5 years ago by Bajee.

• A:Answer They scheduled a time and kept me up to date with their time arriving the day before and day of delivery/instillation.

  Answered 5 years ago by Noel23Verified Purchase

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Q: QuestionDoes this include the installation of a through the wall unit? And does it include the removal of an old through wall unit?

Asked 5 years ago by Miya.

• A:Answer No through the wall unit, did not get an old ac removed

  Answered 5 years ago by Noel23Verified Purchase

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Q: QuestionIf I buy a window air conditioner,will Best Buy install it?

Asked 5 years ago by Rachel.

• A:Answer Yes, but it's not FREE you'll have to call the best buy, 1-800 # and see what is your installation, plan price.

  Answered 5 years ago by JamesVerified Purchase

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Q: QuestionDo I need to purchase brackets in addition to this service if they do not come with the ac unit?

Asked 2 months ago by Sam.

Q: QuestionLooking to purchase 14000 btu wall mount ac and have old unit currently in wall removed and hauled away… Is this service something you supply?

Asked 4 months ago by Bill.

• A:Answer Yes with a charge around $130 for removal and $60 for hauling away. I own an 8000 but’s not 12000.

  Answered 4 months ago by Anonymous

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Q: QuestionIf my window opens sideways not up would best buy still install the ac??

Asked 5 months ago by Anonymous.

• A:Answer Yes, they installed my portable AC for a window that opens sideways.

  Answered 2 months ago by LindaM

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Q: Questiondo you charge an installation fee for each ac window unit?

Asked 6 months ago by Anonymous.

Q: QuestionDo you install a through the wall air conditioner for a house

Asked 1 year ago by Peter.

• A:Answer No

  Answered 1 year ago by DeedVerified Purchase

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Q: QuestionCan I get a quote to install an it comditoner?

Asked 3 years ago by Anonymous.

• A:Answer If you buy it from Best Buy and ask for it to be installed they can tell you what it costs and schedule it for you. They did that for me.

  Answered 3 years ago by HollowayVerified Purchase

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Q: QuestionI have an old AC unit still in the window in need of removal. I have a new window AC and heat unit in need of installation. Is this what you do? I don't know if I need a bracket until the installer sees it. How will that work?

Asked 3 years ago by E12345.

• A:Answer You will most likely need a wall sleeve for your new unit. I’d buy one to have on hand just to be safe as this is usually what’s used when installing and if you don’t need it you can always return it. Also, I have total tech with BB and went thru multiple ordeals which were nightmarish with installers coming to my house and many phone calls only for the final outcome to be that Total Tech does NOT install wall unit’s/through the wall ACs, only regular window ACs…you’ll need to pay someone who knows how to install a through the wall ACs and they can help guide you with if you need a wall sleeve and/or insulation around the unit… Hope this helps and good luck!

  Answered 3 years ago by MissG1013Verified Purchase

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Q: QuestionI purchased a mini split unit and i need to know if they can install this unit?? I paid for the install and have my service scheduled already but i still have doubts. This is a mini split unit which means one inside one out and freon is needed.

Asked 3 years ago by Minisplit.

• A:Answer If they say they can do it, they can.

  Answered 3 years ago by HollowayVerified Purchase

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Q: QuestionI have an a/c sleeve for a through the wall air conditioner. Problem is I have a high ceiling & the front of the sleeve is about 20 feet up! The sleeve can be reached easily from the back, which is on the roof. Can your installers still install an a/c?

Asked 3 years ago by Will.

• A:Answer I think , try to Contact GEEK GUARD BEST BUY CAMPANY because I almost have same problem one the the team will help me with it. They are good workers. Just one call .

  Answered 3 years ago by MarieBVerified Purchase

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Q: QuestionWill the Geek squad install additional back support bracket for the AC that is mounted outside to keep the AC from falling? and is the hardware included or do I have to purchase the bracket separately?

Asked 4 years ago by Steph.

• A:Answer I do not think so . One thing, you must be a menber of GEEK SGUAD. But the purchase for the bracket , yes.

  Answered 3 years ago by MarieBVerified Purchase

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