Questions & Answers

Q: QuestionDoes this iOttie charging cradle have a feature for automatic phone mounting?

• A:Answer Yes, this iOttie Auto Sense wireless charging cradle is equipped with proximity sensors that can detect your mobile device and activate a servo motor to open the cradle arms and securely hold your smartphone.

Q: QuestionHow long is the cable that comes with this iOttie car charger?

• A:Answer The cable that comes with the iOttie car charger is 4 feet long.

Q: QuestionWhat is the wattage of this iOttie car charger?

• A:Answer This iOttie car charger has a wattage of 10 watts.

Q: QuestionCan this iOttie charger be used for both air vent and CD slot mounting?

• A:Answer Yes, this iOttie charger offers a universal mounting solution that includes both CD slot and air vent attachments.

Q: QuestionIs this compatible with the Galaxy S10e? I am trying to set mine up but it is not registering my phone is there.

Asked 5 years ago by S10e.

• A:Answer Hi, You may want to adjust the bottom foot so that the qi charging coil in your Galaxy S10e and the qi charging coil in our AutoSense Wireless are aligned. That should work for you.

  Answered 5 years ago by iOttie Customer Support

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill it charge my S20 plus?

Asked 4 years ago by Greg.

• A:Answer Yes it will. I have a S21 Ultra and it charges fine. Holds it securely too.

  Answered 4 years ago by AudioPhoolVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy is it that when my car is powered off, I can't take my phone out ? Like the holder also powers off when car is off. I usually take my phone out after I shut off car. I thought this gadget was supposed to hold a charge an hour after car is poweof

Asked 4 years ago by Anonymous.

• A:Answer I push the button on the back and it releases my phone after the car is turned off. The ring that tightens it on the back cracked on my husbands and they were very responsive. If you reach out to them they might be able to help.

  Answered 4 years ago by AmberVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan i use it with an iphone 12 in a otterbox defender case?

Asked 4 years ago by Pablo.

• A:Answer Yea you can.

  Answered 4 years ago by DarrylVerified Purchase

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the wattage and where is this made

Asked 5 years ago by Sherm.

• A:Answer 7.5w for iPhone, 10w for android. China

  Answered 5 years ago by BestBuysBestGuy

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this fit note 10 plus with otter case?

Asked 5 years ago by Niko.

• A:Answer No, it's not recommended to put a note 10 + with otter case on this mount.

  Answered 5 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this wirelessly charge specifically with a HANDL case on it?

Asked 5 years ago by Charge.

• A:Answer not sure but it appears to have plenty of room

  Answered 5 years ago by draweR4Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill it work with iPhone 15 pro max with otter case on it

Asked 1 year ago by Anonymous.

• A:Answer This product will work with an iPhone 15 Pro Max. For efficient wireless charging, we recommend using a case no thicker than 3mm

  Answered 1 year ago by iOttie Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use it to hold phone horizontally?

Asked 1 year ago by Turbo.

• A:Answer Yes

  Answered 1 year ago by TimbeauxVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello I have a zflip 4 will this work

Asked 2 years ago by Lisha.

• A:Answer If your phone has the the wireless capability then it should be able.

  Answered 2 years ago by lupelexikandikreamVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy holder list suction and keeps falling off my windshield. Can this be restored?

Asked 2 years ago by Sandy.

• A:Answer Yes! If you rinse the suction cup under warm water and let it air dry, the sticky material on the bottom of the suction cup should be restored.

  Answered 2 years ago by iOttie Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill it work w/iphone 7? Will I have to remove the case to take advantage of the automatic charging feature?

Asked 2 years ago by sct5512.

• A:Answer Hi there, unfortunately, iPhone 7 and older do not have the capability to wirelessly charge. So, this will not work.

  Answered 11 months ago by iOttie Customer Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWell just work with pixel 7

Asked 2 years ago by samdroid.

• A:Answer I have a Samsung Galaxy S21 in a ruggedized case. The case is 93mm wide (3-5/8") and it fits perfectly. I'd say there's possible another 1-4mm (1/16" to 1/8") of space on either side of the phone case, so it will accommodate wider and longer phones and cases.

  Answered 2 years ago by TechbearVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this charger Qi Certified?

Asked 2 years ago by Anonymous.

• A:Answer Yes, works with any QI item.

  Answered 2 years ago by SpinnydVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a Samsung galaxy A13 5g. I can’t get the charger to read the phone. I also have a iPhone 13 and it works fine with it. I’ve adjusted the foot all the way down and it still won’t charge it

Asked 3 years ago by Figgy.

• A:Answer Your phone case might be too thick

  Answered 3 years ago by JSNIVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)