“I tried connecting devise to multiple laptops (HP) and can't get it to work on any of them. What am I doing wrong?”

1-1 of 1 Answer

• The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires a computer to support DisplayPort v1.4 alternate mode to transmit audio and video signals, USB Power Delivery 2.0 or 3.0 to allow pass-through charge and Multi-Stream Transport (MST). The MST is needed to achieve triple-monitor configuration. Without MST support, can only connect to one additional monitor. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

  Answered by J5create Team 2 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.