Questions & Answers

Q: QuestionWhat operating systems are compatible with this hub?

• A:Answer This hub is compatible with Windows, macOS, and Chrome OS.

Q: QuestionDoes this hub require any driver installation?

• A:Answer No, this is a plug-and-play device that does not require driver installation.

Q: QuestionWhat is the transfer rate of the USB ports?

• A:Answer The USB ports have transfer rates up to 5Gbps.

Q: QuestionWhat is the maximum resolution supported by this hub?

• A:Answer The maximum supported resolution is 4K (2160p).

Q: QuestionWhat is the maximum refresh rate supported by the HDMI port?

• A:Answer The HDMI port supports a maximum refresh rate of 144Hz.

Q: QuestionWhat is the maximum power output of this device?

• A:Answer The maximum power output of this device is 100 watts.

Q: QuestionDoes this hub support 2 external moniors? (1 via hdmi, another via usb-c)

Asked 1 day ago by Anonymous.

• A:Answer No, this hub only supports one external monitor through the HDMI port. The extra USB‑C ports are for data transfer and charging, not video output, so you won’t be able to connect a second display through them.

  Answered 1 day ago by J5create Team

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Q: QuestionDo you need to use a power source that is not the computer i norder to use this device?

Asked 2 days ago by Anonymous.

• A:Answer No, the hub will work when plugged directly into your computer’s USB‑C port without an external power source. However, if you want to use the USB‑C Power Delivery feature to keep your laptop charged while the hub is connected, you’ll need to attach a compatible USB‑C power adapter to the hub’s PD port. Just make sure your computer model supports DisplayPort 1.4 version and DSC, including USB Power Delivery 2.0/3.0 over USB-C port.

  Answered 1 day ago by J5create Team

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