Questions & Answers

Q: QuestionHow many USB ports does this hub have in total?

• A:Answer This hub has a total of five USB ports.

Q: QuestionWhat operating systems are compatible with this hub?

• A:Answer This hub is compatible with Windows, macOS, and Chrome OS.

Q: QuestionDoes this hub require any driver installation?

• A:Answer No, this is a plug-and-play device that does not require driver installation.

Q: QuestionWhat is the transfer rate of the USB ports?

• A:Answer The USB ports have transfer rates up to 5Gbps.

Q: QuestionWhat is the maximum resolution supported by this hub?

• A:Answer The maximum supported resolution is 4K (2160p).

Q: QuestionWhat is the maximum refresh rate supported by the HDMI port?

• A:Answer The HDMI port supports a maximum refresh rate of 144Hz.

Q: QuestionCan this be used as an audio extractor?

Asked 1 month ago by Angel.

• A:Answer The Flexible Ports USB-C 4K144 HDMI Hub 6-in-1 is designed to output audio along with video through HDMI and pass USB audio through a connected computer, but it is not an HDMI audio extractor.

  Answered 1 month ago by J5create Team

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Q: QuestionCan I easily connect my Apple Laptop to my 50" Tv (2022) that I am going to use as a monitor with this device?

Asked 3 days ago by connie1022.

• A:Answer Yes, you can use the JCD361 to connect your Apple laptop to your 50″ TV (2022) and use the TV as a monitor, as long as your laptop’s USB-C port supports video output (DisplayPort Alt Mode).

  Answered 1 day ago by J5create Team

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Q: QuestionDoes this require external power to operate?

Asked 1 week ago by Dusty.

• A:Answer The JCD361, does not require a separate external power adapter in order to operate for basic functions. It draws power from your computer’s USB-C port when plugged in. That said, if you’re planning to power multiple high-power devices (like external hard drives or other power-hungry accessories) through the hub while also driving video and data, using a USB-C power adapter connected to the hub’s power pass-through port will help ensure enough power is available for everything and keep your laptop charged simultaneously.

  Answered 1 week ago by J5create Team

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Q: QuestionHow long is the cord on this hub?

Asked 2 weeks ago by Alex.

• A:Answer Cable length 7.87 in. (200 mm)

  Answered 2 weeks ago by J5create Team

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Q: QuestionDoes this hub support 2 external moniors? (1 via hdmi, another via usb-c)

Asked 2 months ago by Anonymous.

• A:Answer Should be able to. I'm just using the laptop and HDMI.

  Answered 2 weeks ago by DixonTVerified Purchase

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Q: QuestionDo you need to use a power source that is not the computer i norder to use this device?

Asked 2 months ago by Anonymous.

• A:Answer No, my experience was that the external power shut down the communication between the hub and computer,

  Answered 2 weeks ago by DixonTVerified Purchase

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