“Hi I am unable to detect my monitor when plugged into the dock. I have dell latitude 3410 laptop and Viotek GNV34DB widescreen monitor; connecting via a DP cable. I downloaded the window's driver as well. Can someone please help me as soon as possible?”

1-1 of 1 Answer

• Please make sure the monitor is selected to the correct input source. If your using HDMI or DP at the same time, it will not work, it's one or the other. Try testing with another DP cable or monitor if possible. **For further trouble shooting, please contact our representative and they'll be glad to assist you with our device. Thank you, j5

  Answered by J5create Team 4 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.