“I finally got a chance to use this webcam for my Zoom gym classes yesterday. I could see the instructor and hear her without a problem, but she could not hear me. I have Windows 10 on my HP and it says it is compatible. Why could she not hear me?”
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There could be some additional settings required on the Windows 10 device, please contact our technical support team to troubleshoot the issue, they can be reached via Live Chat at our website j5create.com.
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