Questions & Answers

Q: QuestionDo the hearing aids have a low battery alert?

• A:Answer The Jabra Enhance Select 50R hearing aids do have a low battery alert feature.

Q: QuestionCan the hearing aids be adjusted remotely by a hearing professional?

• A:Answer The Jabra Enhance Select 50R hearing aids can be remotely adjusted by a Jabra Enhance licensed hearing professional.

Q: QuestionWhat is the maximum battery life of the hearing aids?

• A:Answer The maximum battery life of these hearing aids is 30 hours.

Q: QuestionAre the hearing aids water resistant?

• A:Answer The Enhance Select 50R Rechargeable Hearing Aids have a water resistant design and an IP rating of IP68.

Q: QuestionHow long does it take to fully charge the hearing aids?

• A:Answer It takes 3 hours to fully charge the hearing aids.

Q: QuestionWhat is the cost of the professional help to program these Jabra Enhance hearings aids and how do I contact them?

Asked 2 years ago by garyone.

• A:Answer Hello Gary1234- Jabra Enhance professional support is included for no additional charge in this Jabra Enhance Select 50R offer!   In addition to a pair of customizable hearing aids, you get three years of access to our dedicated Audiology Team for remote support, including an initial orientation by video call, custom programming, and follow-up appointments whenever you need them. You can schedule appointments, request remote programming adjustments from our Audiology Team, and make changes using the Jabra Enhance Select app. Also, kindly contact our Jabra Enhance support team at (800) 854-2772 for appointment scheduling and other support questions. You also get three years of warranty and loss & damage protection (subject to loss & damage deductible).

  Answered 2 years ago by Jabra

  
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Q: QuestionHi, I am planning a trip to Buffalo to buy hearing aids as Canada doesn't sell OTC hearing aids for some reason. My question is am i still able to get the 3 year support/custom programing on this item once back home? Thx, Geoff

Asked 2 years ago by Geoffrey.

• A:Answer Hi! Thank you for your inquiry and interest in Jabra Enhance! Like most US OTC hearing aids, Jabra Enhance Select is available for sale and intended for use only within the United States. We do not support use outside of the US, and our licensed professionals cannot provide service outside the 50 states and DC. We hope at some point in the future to offer our products and services outside the US, but in the meantime, we wish you the best in finding the best hearing aid for you in Canada!

  Answered 2 years ago by Jabra

  
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Q: QuestionCan I program these myself?

Asked 2 years ago by Ali.

• A:Answer Hello Ali - Great question! Our hearing aids are pre-programmed for common types of hearing loss, allowing you to select from 3 preset hearing profiles and use them right out of the box. From there, your hearing aids can be custom programmed remotely by the Jabra Enhance Audiology Team based on your hearing needs, and you can have a licensed hearing professional walk you through every technical step via a video appointment, like fine-tuning your hearing aids based on your feedback, all included with your purchase. At any time, you can request further remote programming adjustments from our Audiology Team and make changes yourself using the Jabra Enhance Select app.

  Answered 2 years ago by Jabra

  
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Q: Questiondoes Best Buy help you get fitted and teach you how to use the hearing aids

Asked 2 years ago by Tom.

• A:Answer Hello Tom- Thank you for your question. Once you purchase from Best Buy and receive your hearing aids you have full access to care and support from the Jabra Enhance Team. They can help you with things like how to use your hearing aids and assist with fitting. If you have any questions you can reach us at (800) 854-2772.

  Answered 2 years ago by Jabra

  
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Q: QuestionDoes your price include the 3 year warranty and loss and damage coverage? If not what would be the amount of the extra cost?

Asked 2 years ago by Sherry.

• A:Answer Hi Sherry- Thanks for your question! With your purchase of the Enhance Select 50R hearing aids from Best Buy, you get 3 years of warranty and loss & damage protection (subject to loss & damage deductible).

  Answered 2 years ago by Jabra

  
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Q: QuestionDoes this hearing aid stream audio books and podcasts from an IPhone?

Asked 2 years ago by J.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer Yes! With compatible smart devices (including iPhone 6s/SE or later running iOS 14.0 or later), Bluetooth enables you to stream any audio (phone calls, music, podcast, and audibooks) directly to your hearing aids. For more compatibility info go to Features -> Manuals & Guides -> Specification Sheet and also provided here: https://files.bbystatic.com/65yeMk0rBJ9SDOVGTbgnWA%3D%3D/Compatible%2BDevices

  Answered 2 years ago by Jabra

  
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Q: QuestionWhat are the differences between the Select 50r hearing aids and the Select Enhance 200 aids?

Asked 2 years ago by Andy.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer The Enhance Select 50R and Enhance Select 200 primarily differ in underlying technology and features. The Enhance Select 200 features more advanced speech clarity and enhanced streaming music technology as well as the ability to take phone calls hands-free (with iPhone 11 or later), and is a little more sleek with a slightly more comfortable fit. You can purchase the Select 50R through various retail outlets like Best Buy while the Select 200 is currently only available directly through Jabra Enhance.

  Answered 2 years ago by Jabra

  
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Q: QuestionHow many years are the Select 50r hearing aid batteries expected to last?

Asked 2 years ago by Andy.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer We usually recommend upgrading your hearing aids every 4-5 years based on technological advancements. Everyone is different but with good care and maintenance, hearing aid (including battery) life expectancy is typically 4-5 years.

  Answered 2 years ago by Jabra

  
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Q: QuestionWill these Select 50R hearing aids work with Android phones?

Asked 2 years ago by Andy.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer Hi! Jabra Enhance hearing aids are compatible with iPhone and most recent model Androids! Check compatibility under Features -> Manuals & Guides -> Specification Sheet and also provided here:: https://files.bbystatic.com/65yeMk0rBJ9SDOVGTbgnWA%3D%3D/Compatible%2BDevices

  Answered 2 years ago by Anonymous

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Q: QuestionDo these hearing aids have GPS tracking capabilities

Asked 1 year ago by Anonymous.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer Hello - While the Enhance Select hearing aids don’t include GPS tracking, we’ve got you covered with a 3-year loss and damage warranty. If you have any questions, feel free to call us at 800-854-2772 or email support@jabraenhance.com. You can also visit www.jabraenhance.com/terms-and-conditions to review our terms and conditions.

  Answered 1 year ago by Jabra

  
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Q: QuestionMy mom is 96 y/o and badly needs another pair of hearing aids. I like the Jabra but her hearing loss is severe. Any affordable recommendations with Jabra?

Asked 1 year ago by Patty.

• A:Answer Hello, Patty - Jabra Enhance Select hearing aids are intended for those with mild to moderate hearing loss. If you have more severe hearing loss, we advise you to see an in-person professional who may be able to provide you with a better-suited solution.

  Answered 1 year ago by Jabra

  
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Q: QuestionWhat is the warranty on these, one or three years?

Asked 2 years ago by MNshutterbug.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer I believe it is one year.

  Answered 1 year ago by MsLizzy

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Q: QuestionAre these the basic or premium version for $995?

Asked 2 years ago by MNshutterbug.

This question was asked about the related product: Jabra - Enhance Select 50R Rechargeable Hearing Aids - With Remote Professional Care and Bluetooth Streaming - Beige

• A:Answer Must be basic im not happy with mine can’t get help from the company wants you to jump through hoops to do anything

  Answered 2 years ago by Anonymous

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Q: QuestionWhat is the lite I believe it’s white What is that supposed to indicate??? Also , why when plugged into the electric outlet do 3 green lites appear and then go Off?

Asked 2 years ago by Marsha.

• A:Answer No idea. Ask the Jabra people.

  Answered 1 year ago by MsLizzy

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