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Not sure. Have you tried Jabra's support site for pairing assistance: https://www.jabra.com/support-page/bluetooth-pairing-guide
Sorry, there was a problem. Please try again later.I don't have the instructions anymore but if you bought it at Best Buy, I suggest you take it back. They are great taking stuff back or they can help you to hook it up your phone.
Sorry, there was a problem. Please try again later.Hello! We would love to help! Please contact our Product Support Team for assistance at https://bit.ly/2YJ6c2r. Thank you.
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