Questions & Answers

Q: QuestionDoes the Jackery Explorer 5000 Plus have an integrated solar charge controller?

• A:Answer Yes, the Jackery Explorer 5000 Plus has an integrated solar charge controller.

Q: QuestionWhat is the watt hour capacity of this Jackery power station?

• A:Answer This Jackery power station has a capacity of 5040 watt hours.

Q: QuestionWhat is the maximum runtime of this Jackery power station at full load?

• A:Answer The maximum runtime at full load is 24 hours.

Q: QuestionWhy is the Jackery power station considered environmentally friendly?

• A:Answer The Jackery power station is considered environmentally friendly because it produces zero emissions, making it a sustainable alternative to diesel generators.

Q: QuestionCan the Jackery 5000+ run a 220 volt well pump?

Asked 4 months ago by Stew.

• A:Answer Dear customer, thank you for your question! The Jackery Explorer 5000 Plus Portable Power Station (5040 Wh capacity) is a powerful unit equipped with dual 120 V / 240 V AC outputs and supports up to 7,200 W rated output (14,400 W peak). If your 220 V well pump’s starting (surge) wattage and running wattage are within these limits, the Explorer 5000 Plus can indeed run it. To ensure proper operation, please check: Starting/Surge Wattage of the pump (often much higher than running wattage), Continuous Running Wattage, Any additional accessories or controllers that may draw extra power. If the pump’s specifications fit within the 7,200 W continuous and 14,400 W peak range, you can safely power it with the Explorer 5000 Plus. For further assistance with your setup or to explore alternative solutions, feel free to contact us directly: 📧 [email protected] 📞 +1‑888‑502‑2236 (Weekdays 9 AM – 5 PM PST) Best regards, Jackery Customer Service Team

  Answered 1 month ago by Jackery

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Q: QuestionIs Jackery Made in America???

Asked 4 months ago by JohnnyBeGoid.

• A:Answer Dear customer, Jackery is an American-based company headquartered in California, founded in 2012 However, its portable power stations and solar panels are manufactured in China—primarily at facilities in Shenzhen—before being tested, packaged, and shipped globally While Jackery designs, engineers, and supports its products from the U.S., leveraging Chinese manufacturing allows for cost efficiencies and access to advanced production capabilities, ensuring the quality and reliability the company is known for. In summary: ✅ Founded and headquartered in the U.S. 🏭 Designed in California, manufactured in China 📦 Backed by U.S.-based customer support, warranties, and extensive quality control If you're looking for 100% U.S.-manufactured portable power stations, other brands may offer domestic assembly—but at a higher cost. Jackery’s global model allows it to deliver premium performance, award-winning design, and reliable support at a competitive price. Let me know if you’d like info on domestically assembled alternatives or specifics on any model! If you have questions about your specific power needs, feel free to contact us anytime. Customer Service: [email protected] / +1-888-502-2236 (Weekdays 9 AM to 5 PM PST) Best regards, Jackery Customer Support

  Answered 4 months ago by Jackery

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Q: QuestionHow loud is it when on? do you know the decibels?

Asked 8 months ago by GYEOUL.

• A:Answer ​Dear Customer,​ Thank you for reaching out to Jackery.​ The Jackery E5000 Plus operates at approximately 55 decibels (dB) under typical conditions, which is comparable to the ambient noise level of a quiet office or a normal conversation.​ Should you have any further questions, feel free to contact our customer service team. We’re always happy to assist!​ Feel free to contact us at [email protected] or +1-888-502-2236 (Weekdays, 9 AM to 5 PM PST).​ Best regards, Jackery Team

  Answered 7 months ago by Jackery

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Q: QuestionIs this one unit enough to power a whole hose in a power ottage

Asked 1 year ago by BC.

• A:Answer Dear customer, thank you for your inquiry about Jackery products. The Explorer 5000 Plus is our latest and most powerful solution, equipped with a 5070Wh capacity and an impressive 7200W continuous output (14400W peak). It features dual-voltage support (240V/120V), making it ideal for powering a wide range of household appliances during power outages. Under typical usage, the Explorer 5000 Plus can sustain essential power needs for up to 1.5 days. For those requiring more extended backup or greater power, the Explorer 5000 Plus offers unparalleled scalability. Expandable Battery Packs: It supports up to 5 add-on battery packs, increasing the total capacity from 5 kWh to 30 kWh. Parallel Connection: Two Explorer 5000 Plus units can be connected in parallel, enabling a total capacity of up to 60 kWh with 10 add-on battery packs. This modular design ensures you have a flexible and robust solution to meet your specific power requirements, whether it's for short-term outages or comprehensive, long-term energy needs for your entire household. If you have additional questions or need further assistance, feel free to reach out to us (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). Warm regards, Jackery Support Team

  Answered 11 months ago by Jackery

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