Questions & Answers

Q: QuestionIs the SolarSaga 500X portable?

• A:Answer Yes, it has a lightweight and foldable design for easy storage and portability.

Q: QuestionCan I connect multiple SolarSaga 500X panels together?

• A:Answer You can connect multiple panels, but not more than six 85W panels to a single DC8020 input port.

Q: QuestionWhich Jackery power stations is the SolarSaga 500X compatible with?

• A:Answer It's compatible with Explorer 5000 Plus, 3000 Pro, 2000 Plus, 1000 Plus, and 1000 V2 power stations.

Q: QuestionWhat is the warranty period for the SolarSaga 500X?

• A:Answer It has a 3-year standard warranty plus a 2-year extended warranty after registration, totaling 5 years.

Q: QuestionHow durable is this solar panel in extreme weather?

• A:Answer The SolarSaga 500X can withstand temperatures from -40°C to 85°C and has an IP68 waterproof rating.

Q: QuestionHello. What is the max and operating voltage and current for this device? Please give as many specific specifications as possible so that customers like myself can check exact compatibility with different brands' devices.

Asked 2 weeks ago by Joseph.

• A:Answer Hi! For the 500W solar panel STC (1000W/㎡, 25℃, AM 1.5), here are the key specifications: Max power (Pmax): 500W±5% Operating voltage (Vmp): 41.7V±5% Operating current (Imp): 12.0A±5% Open-circuit voltage (Voc): 48.5V±5% Short-circuit current (Isc): 13.02A±5% Please make sure your devices or solar generators are compatible with these specifications for safe operation. For any other questions or guidance, please contact us: 📧 [email protected] 📞 +1‑888‑502‑2236 (weekdays 9 AM – 5 PM PST)

  Answered 1 week ago by Jackery

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Q: QuestionCan this item be delivered to a FedEx store

Asked 5 months ago by Anonymous.

• A:Answer Dear customer, Thank you for your question! Yes, you can have your Jackery Explorer 500 delivered to a FedEx location for pickup using the FedEx Hold at Location service. This service allows you to request that your package be held at a participating FedEx location, such as a FedEx Office, Walgreens, or Dollar General store, for pickup at your convenience. You can request this service during the checkout process or by using the FedEx Delivery Manager after your order has shipped. Please note that the availability of this service may vary depending on the shipping method and destination. We recommend checking with FedEx or using their online tools to confirm that the service is available for your specific order. If you need further assistance or have more questions about the delivery options, feel free to reach out. We're here to help! Best regards, Jackery Customer Service Team

  Answered 5 months ago by Jackery

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