“We just bought this yesterday. We watched the game and listened to it through the sound bar. After the game we played music. After an hour of playing music the subwoofer stopped and will not work. It’s paired! I don’t know what the problem is. Help!!!!”

1-2 of 2 Answers

• I would return it to the store and exchange it because it sounds like you got a defective product.The subwoofer should always be on with the sound bar at the same time.

  Answered by AnTHoNy 5 years ago

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• Please try these troubleshooting steps in the Owner's Manual of our JBL Bar 3.1 to isolate the audio issues. Please check page 9 of the Manual here: http://bit.ly/2E5Wcb5

  Answered by JBL Support 5 years ago

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