“I cant get the sound to play through my TV when using HDMI (Arc). I can see that it does connect when I plug it in. My tv recognizes it as a receiver, and it is selected as the audio output. But no sound. When I plug in the Optical it works fine.”

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• We'd like to work with you directly about our JBL Bar 3.1. Please reach out to our Customer Support. We're here to help. https://www.jbl.com/support-contact.html

  Answered by JBL Support 6 years ago

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• Check the connections. For example: my TV has ARC on HDMI 2... not HDMI 1. Then go to your TV settings to make sure its not sending out some random audio format. if it has an AUTO option hit that option. or if you have to manually select the audio format then make sure its Dolby Digital, not the others (like Atmos or DTS). besides that, change the HDMI cable or push it in all the way (HDMI cables can be defective).

  Answered by Tampa75 6 years ago

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