“My soundbar started saying pcm when using apps on my TV. It used to say Dolby when using TV applications. How do I get it to say Dolby on TV applications?”

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• The soundbar will only decode Dolby Digital output and not DTS. If you want to watch something that is not in the Dolby Digital format you will be stuck with crappy PCM sound. For example, just about all 4k blu rays have DTS sound so it is a real bummer that this soundbar cannot decode DTS :(

  Answered by CoolKid 7 years ago

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• We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

  Answered by JBL Support 8 years ago

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• Are you using an Optical cable from the TV to the sound Bar? If not, use that

  Answered by Vince 7 years ago

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