Questions & Answers

Q: QuestionDoes the soundbar require an external subwoofer for deep bass performance?

• A:Answer This soundbar does not require an external subwoofer because it delivers deep bass performance without the need for extra equipment.

Q: QuestionWhat are the dimensions of the soundbar?

• A:Answer The dimensions of the soundbar are 27.9 inches wide, 2.3 inches high, and 3.9 inches deep.

Q: QuestionCan the soundbar be controlled using a TV remote?

• A:Answer This soundbar can be controlled using your existing TV remote, or you can use the included remote control.

Q: QuestionWhat are the different ways to stream music to the soundbar?

• A:Answer You can stream music to the JBL Bar 5.0 MultiBeam soundbar using Chromecast built-in, AirPlay, Alexa Multi-Room Music, or Bluetooth.

Q: QuestionDoes this sound bar have TV voice enhancement?

Asked 11 months ago by JWH.

• A:Answer Thank you for your inquiry. Yes, our JBL Bar 5.0 Multibeam features a dialogue enhancement mode. This feature boosts voice clarity, making it easier to understand dialogue in movies and TV shows.

  Answered 11 months ago by JBL Support

  
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Q: QuestionDoes the soundbar come with built-in speakers and a subwoofer, or are separate speakers and a subwoofer required? In other words, Please confirm whether the soundbar is an all-in-one audio system with integrated speakers and a subwoofer, or if it necessit

Asked 1 year ago by Amar.

• A:Answer It's all-in-one with built in sub. You cannot add a separate sub but you should not need for a smaller room. ATMOS is virtual simulation of real speakers.

  Answered 11 months ago by Anonymous

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Q: QuestionDoes this soundbar have capacity to hook up to ROKU 32" Select Series HD TV via ARC HDMI cable

Asked 5 months ago by Anonymous.

• A:Answer Thanks for your question. Yes, our JBL Bar 5.0 MultiBeam can connect to your Roku 32" Select Series HD TV via HDMI ARC.

  Answered 5 months ago by JBL Support

  
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Q: QuestionCan I shut off the Alexa option?

Asked 6 months ago by Emmy.

• A:Answer Thanks for your question. Our JBL Bar 5.0 Multibeam only has an Alexa option if it is connected to an Amazon Echo device or an Amazon Alexa App. Please disconnect the soundbar from either your Amazon Echo device or an Amazon Alexa App to remove this option. If you need more help, please contact our customer support.

  Answered 6 months ago by JBL Support

  
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Q: QuestionI have Sharp 32 inch Tv. Can I connect it with my Tv or any tv? Thanks.

Asked 9 months ago by Shiv.

• A:Answer Thank you for your question. Our JBL Bar 5.0 MultiBeam can connect to any TV using HDMI (TV ARC/TV eARC) or optical. It can also pair with any Bluetooth-enabled source device.

  Answered 9 months ago by JBL Support

  
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Q: Questioncan this soundbar be part of a google home group with the jbl200 speaker so that tv sound can be heard around the house, AND also be part of an amazon group too? I have other amazon group items that I want to add the jbl units to that are not google home

Asked 11 months ago by Bonniejo.

• A:Answer Thank you for your inquiry. Our JBL Bar 5.0 Multibeam can be grouped with the JBL 200 Authentics using Google Home. However, you can't use both Google Home and Amazon Alexa groups simultaneously. While you can't directly stream TV audio to multiple rooms, you can group the speakers to play music or other audio content throughout your home.

  Answered 11 months ago by JBL Support

  
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Q: QuestionI have a JBL SB400. Can I pair this sounbar with my subwoofer? I'm wanting center channel for dialogue but love the punch of the sub.

Asked 11 months ago by DonPatrol.

• A:Answer Thanks for your inquiry. Yes, you can pair our JBL SB400 soundbar with its wireless subwoofer to enjoy enhanced bass while maintaining clear dialogue through the center channel.

  Answered 11 months ago by JBL Support

  
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Q: QuestionCan the JBL Soundbar be adjusted for Bass Treble?

Asked 5 months ago by Robert.

• A:Answer Yes, the bass on our JBL Bar 5.0 MultiBeam can be adjusted. On the remote control, press and hold "TV" for more than 3 seconds. Then, press minus button. Within 5 seconds, press plus or minues on the remote control to switch between bass levels.

  Answered 5 months ago by JBL Support

  
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Q: QuestionDo you have to preform an update to the soundbar?

Asked 6 months ago by Anonymous.

• A:Answer Thank you for your question. For optimal performance and the best user experience, software updates for our JBL Bar 5.0 MultiBeam will be available in the future. These updates will enhance some features and fix minor bugs in the soundbar.

  Answered 6 months ago by JBL Support

  
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Q: Questiondoes this have adjustable treble so you can turn down the bass

Asked 8 months ago by boone.

• A:Answer You Can turn off the extra base

  Answered 8 months ago by GabinoRVerified Purchase

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Q: QuestionHow long is the power cord to plug it into the wall?

Asked 9 months ago by Powercord.

• A:Answer About 4 ft

  Answered 8 months ago by StephenCVerified Purchase

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Q: QuestionDoes it work on 220 voltage?

Asked 9 months ago by RJ.

• A:Answer Yes the fine print on back notes 100-240v

  Answered 8 months ago by StephenCVerified Purchase

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Q: QuestionMy TV is not smart, but does have an HDMI ARC port. I use an Amazon fire stick (connected to an HDMI port) to stream Max and Netflix, but do not have cable. If I plug this into the HDMI ARC port, will the sound from Max and Netflix play through it?

Asked 9 months ago by Anon.

• A:Answer Yes. The sound from your Netflix and Max will play through your JBL Bar 5.0 Multibeam. An HDMI connection supports digital audio and video with a single connection. HDMI connectivity is the best option for your soundbar.

  Answered 9 months ago by JBL Support

  
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Q: QuestionCan I connect a record player to this speaker via aux?

Asked 9 months ago by Bests.

• A:Answer It only has an optical audio input, Bluetooth, and HDMI inputs. Likely possible if you get the right converter for your player

  Answered 8 months ago by StephenCVerified Purchase

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Q: QuestionTv states audio switching to external speaker. No audio from soundbar. ?? Solution??

Asked 10 months ago by Anonymous.

• A:Answer Hooked up on the wrong port?

  Answered 7 months ago by MelissaRVerified Purchase

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