Questions & Answers

Q: QuestionDoes this speaker have multi-room playback capabilities?

• A:Answer Yes, you can connect two or more speakers to a single playlist using the Google Home app or Amazon Alexa app.

Q: QuestionWhat is the Bluetooth version of this speaker?

• A:Answer This speaker uses Bluetooth version 5.3.

Q: QuestionDoes this speaker have an auxiliary input?

• A:Answer Yes, the speaker does have an auxiliary input.

Q: QuestionCan I control the speaker with my voice?

• A:Answer Yes, you can use Alexa or Google Assistant to control your device with your voice.

Q: QuestionWhat is the wattage of this JBL speaker?

• A:Answer This JBL speaker has a wattage of 270 watts.

Q: QuestionCan this speaker be wall mounted or does it have to sit on a shelf / surface?

Asked 2 months ago by Sean.

• A:Answer Thank you for your inquiry. While you could theoretically place the speaker on a very deep and sturdy wall shelf, this is not the same as wall-mounting. Our JBL Authentics 500 is technically engineered from both an acoustic and physical standpoint to be a tabletop/surface-based speaker. Attempting to wall-mount it is not supported and would fundamentally degrade its audio performance, particularly its bass and Dolby Atmos capabilities.

  Answered 2 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a battery? How long does it last?

Asked 3 months ago by Traderjoehi.

• A:Answer Our JBL Authentics 500 does not have a battery and must stay plugged into a power outlet to work. If you're looking for a portable option, our JBL Authentics 300 is the better fit. It features a built-in battery with up to 8 hours of playtime, giving you the flexibility to move your music wherever you need it.

  Answered 3 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFor those of you that bought this, do you regret? Is it worth it if it's on sale for $499?

Asked 6 months ago by Sagi.

• A:Answer Yes it’s worth every penny.

  Answered 3 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this speaker hook up to a turntable that plays records?

Asked 7 months ago by Sheri.

• A:Answer Thanks for your inquiry. Our JBL Spinner BT Turntable can be paired with the JBL Authentics 500 via Bluetooth. In fact, JBL specifically designed these two products to work seamlessly together as the perfect audio pair.

  Answered 7 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this need a stand or does it sit on a platform or a piece of furniture?

Asked 11 months ago by Anonymous.

• A:Answer It sits on a shelf. It’s about as deep as a big book.

  Answered 10 months ago by JohnDVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this be used to provide sound from a television whether that’s via Bluetooth or a corded solution?

Asked 1 year ago by Vicknallone.

• A:Answer Thanks for your inquiry. Our JBL Authentics 500 can be connected to your TV wirelessly via Bluetooth connection. The USB-C port of our JBL Authentics 500 is mainly designed for software updates (for technical personnel only) and MP3 file playback (for the US version only). If you need more help, please contact JBL customer support.

  Answered 11 months ago by JBL Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this bad boy better in sound and reliability than the alto professional ts412 powered loudspeaker?

Asked 2 years ago by Tinmuska.

• A:Answer This speaker IS NOT RELIABLE. After spending time with this speaker, the sound quality is very flat and the reliability is terrible. Random shut-downs occur continuously on WIFI and Bluetooth/.

  Answered 1 year ago by ComputerGeek

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill the 500 have better connectivity than the 300?

Asked 2 years ago by Felipe.

• A:Answer Not necessarily, the difference in features are more related to speaker configuration and size of the cabinet.

  Answered 1 year ago by EckhartVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)