“I just bought a new LG oled tv at the same time , the sound bar was working properly on the first day ( Saturday) on sunday morning it was also working until sunday night when i was watching a movie, at that point it started shutting off every 10 minutes”

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• This happened to me, too. Essentially, the JBL doesn't recognize a signal and enters standby mode. To fix, make sure the HDMI is from the TV eARC to soundbar eARC. If already there, try unplugging and replugging the HDMI. If this doesnt resolve the problem, unplug the HDMI and then unplug power to JBL. After 30 sec, power the JBL, and then plug in the HDMI.

  Answered by Pcamp 1 year ago

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• Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 500. If needed, we'd also like to get more information so we can check your options. Please contact our customer support.

  Answered by JBL Support 1 year ago

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