Questions & Answers

Q: QuestionDoes this soundbar have an app?

• A:Answer Yes, you can customize the EQ and control compatible speakers with the JBL One app.

Q: QuestionHow much power does this soundbar have?

• A:Answer This soundbar has 590 watts of total system output power.

Q: QuestionCan I connect this soundbar to my TV with an HDMI cable?

• A:Answer Yes, this soundbar has an HDMI eARC connection that supports uncompressed Dolby Atmos surround sound.

Q: QuestionWhat type of surround sound does the soundbar support?

• A:Answer This soundbar supports Dolby Atmos surround sound.

Q: QuestionWhat is the subwoofer size for this soundbar?

• A:Answer The wireless subwoofer for this soundbar is 10 inches.

Q: QuestionDoes this soundbar have dialogue enhancement?

• A:Answer Yes, it uses PureVoice technology to optimize voice clarity.

Q: QuestionSubwoofer has a weird noise like knocking, like if the subwoofer has a tear but it doesn’t. I don’t use it much bought it like 3 months ago does anyone has similar problems?

Asked 2 years ago by Boston617.

• A:Answer mine is 6 months old and it started doing the same thing this weekend. been trying to figure out how to put in a repair order or something online.

  Answered 2 years ago by wildhair85Verified Purchase

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Q: QuestionDoes this sound bar have true Dolby Atmos? Video reviews are saying it is not. What is the best connection HDMI or Optical?

Asked 3 years ago by NYLIDan.

• A:Answer I tried both and could tell zero difference

  Answered 2 years ago by usergogoputter

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Q: QuestionDoes this soundbar has any Audio Video Latency issues when watching movies via Bluetooth connectivity?

Asked 3 years ago by RBK123.

• A:Answer There may be some noticeable audio-video delays when the JBL Bar 500 is connected to your TV or source via Bluetooth as it doesn't have an aptX HD low latency codec. It is best to connect the JBL Bar 500 to your TV via HDMI to experience the best sound quality and reduce the likelihood of latency issues when watching movies.

  Answered 3 years ago by JBL Support

  
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Q: QuestionThe sound bar turns off after 2 days on its own. Why? How can I fix the issue this is the second one I have had. I took the first one back

Asked 2 years ago by Bruno.

• A:Answer I have the same issue. I have a brand new Samsung tv and bought the jbl 500 sound bar. They exchanged the sound bar with another new one but same issue. Literally every 2 days I have to unplug and plug in the soundbar for it to get sound. HDMI Cables in right. Jbl troubleshoot and Samsung troubleshoot. Sound comes back but the next 2 days it doesn’t. No one seems to know how to help. Let me know if you get yours to work. I’m thinking on returning and getting a Samsung sound bar to see if the same thing will happen. This is very frustrating.

  Answered 2 years ago by Dimple

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Q: QuestionI just bought a new LG oled tv at the same time , the sound bar was working properly on the first day ( Saturday) on sunday morning it was also working until sunday night when i was watching a movie, at that point it started shutting off every 10 minutes

Asked 1 year ago by JosephP.

• A:Answer This happened to me, too. Essentially, the JBL doesn't recognize a signal and enters standby mode. To fix, make sure the HDMI is from the TV eARC to soundbar eARC. If already there, try unplugging and replugging the HDMI. If this doesnt resolve the problem, unplug the HDMI and then unplug power to JBL. After 30 sec, power the JBL, and then plug in the HDMI.

  Answered 1 year ago by PcampVerified Purchase

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Q: QuestionCan I use the Bar 500 to listen to music from my iPhone via Airplay 2 without connecting the sound bar to a TV? Does the sound bar need to be connected to a TV during set up?

Asked 10 months ago by Jeff.

• A:Answer Thank you for your inquiry. Yes, you can listen to music from your iPhone via Airplay without connecting the soundbar to a TV. Please make sure that the soundbar is connected to your home network. For reference, please refer to the Owner's Manual pg. 11, "5.3 Connection with your home network". Then, go to pg. 17, "7.7 Play through AirPlay" to set up the soundbar with AirPlay.

  Answered 10 months ago by JBL Support

  
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Q: QuestionIs this JBL soundbar compatible with Sony OLED 80 CL 4K TV?

Asked 2 years ago by JA.

• A:Answer Thanks for reaching out. Our JBL Bar 500 is compatible with a Sony OLED 4K TV. For the best Dolby Atmos experience, we recommend connecting the HDMI cable from the HDMI ARC of your TV to the HDMI OUT (TV ARC/TV eARC) of the soundbar.

  Answered 2 years ago by JBL Support

  
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Q: QuestionI have an Audio-Technica turntable with a pre-amp built in. It has USB and 3.5 mm line out options. Can I play this through the USB port? Or, can I use the 3.5mm line out to a 3.5 mm adapter cable to USB to play records?

Asked 2 years ago by DaveL.

• A:Answer Thanks for reaching out. Our JBL Bar 500 can be connected to a source device via HDMI and Optical cable, you can also plug a USB storage device for MP3 file playback. It doesn't support an Aux connection and can't be connected using a USB cable from a source device.

  Answered 2 years ago by JBL Support

  
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Q: QuestionDoes this have mounting holes so it can be compatible with a mounting bracket?

Asked 1 week ago by Nerdygamer.

• A:Answer Yes, our JBL Bar 500 does have threaded mounting holes. In fact, it is fully designed to be mounted and actually includes a wall-mounting kit right in the box. Here is exactly how it works: 1. Using the Included Wall Mount. If you want to mount it directly to your wall, you don't need to buy anything extra. Our JBL Bar 500 comes with two L-shaped metal brackets, the necessary screws, and a paper wall-mount template to help you drill the holes perfectly level. The screws go through the L-brackets directly into the threaded holes on the soundbar.

  Answered 1 week ago by JBL Support

  
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Q: QuestionBlue tooth ability?

Asked 3 weeks ago by Anonymous.

• A:Answer Thanks for your question. Yes, our JBL Bar 500 supports Bluetooth connectivity.

  Answered 3 weeks ago by JBL Support

  
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Q: QuestionWill this connect to my Bluetooth couch?

Asked 1 month ago by Tinman.

• A:Answer Thank you for your inquiry. Our JBL Bar 500 primarily connects via HDMI, optical, or Bluetooth. If your couch has those capabilities, you may test if they will connect.

  Answered 1 month ago by JBL Support

  
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Q: QuestionJust bought this sound bar got it all set up even did the update it played all of 10 mins then cut off and never came back on What can I do to fix this ?

Asked 1 month ago by Halfpint.

• A:Answer Thank you for letting us know about your JBL Bar 500. First, try to power cycle both devices by unplugging the power cables from the Bar 500 and your TV. Wait for two minutes, then plug them back in and turn them on. Next, check the connections and ensure the HDMI cable is firmly plugged into the HDMI ports (eARC) on both the soundbar and TV. Try using a different HDMI cable if possible. If the issue remains, please contact our customer support for further assistance.

  Answered 1 month ago by JBL Support

  
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Q: QuestionDoes it work well with Vizio tv’s? Does it come with all connections to work right out of the box?

Asked 2 months ago by Dakota.

• A:Answer Thanks for your inquiry. Yes, our JBL Bar 500 is compatible with Vizio TVs, and it performs great with them. It supports the same connection types Vizio TVs use, including HDMI ARC/eARC and Bluetooth. For assistance with setting up your unit, please contact our support team at (800) 336-4525.

  Answered 2 months ago by JBL Support

  
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