Hi,
I really love the headphones so far. I'd like to take them swimming tomorrow but when testing to see if I can lock the headphones, they won't lock. I tap once and then tap and hold for 5 seconds and it goes right over to bluetooth rather than lock. null

Question

Hi,
I really love the headphones so far. I'd like to take them swimming tomorrow but when testing to see if I can lock the headphones, they won't lock. I tap once and then tap and hold for 5 seconds and it goes right over to bluetooth rather than lock. null

JBL Support · Accepted Answer

Hi there, we're here to help. Please make sure you're tapping on the JBL Logo and not the lines above it when doing the lock procedure. If you're still not able to get it locked, please submit a case request and so we can assist you: www.jbl.com/support-contact.html

Answered by JBL Support 6 years ago

Kaasschaaf · Answer

Hi, I had the same problem, the trick seems to be tapping really quickly

WorstBuyEver · Answer

Piece of junk Throw it in the trash. And shop any place but Best Buy.

“Hi, I really love the headphones so far. I'd like to take them swimming tomorrow but when testing to see if I can lock the headphones, they won't lock. I tap once and then tap and hold for 5 seconds and it goes right over to bluetooth rather than lock.”

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