A:AnswerHold and release the Bluetooth button on the side of the Flip 5. Go into your phone's connections settings and select Bluetooth. Select JBL Flip 5 and connect.
A:AnswerWe recommend using our JBL Flip 5 in temperatures between 5 and 45 degrees Celsius (41 to 113 F), as any temperature lower or higher than that can affect the battery performance. If you need more help with your unit, please contact our customer support for assistance.
A:AnswerHi, I am sorry to hear you are experiencing issues with your JBL FLIP5, please contact our technical support line for troubleshooting assistance or to help you determine your warranty options.
A:AnswerIf you are trying to increase your volume and you have an android, try turning on "Developer Options". Here you can disable the "Absolute Volume" which dramatically increases the volume on the phone speakers along with your devices and car speakers.
A:AnswerOur JBL Flip 5 has an IPX7 rating. This feature means that the unit is waterproof and dustproof. It can withstand being submerged into water for a depth of 1 meter up to 30 minutes. Please make sure that the speaker is dry or free from moisture before charging.
A:AnswerOur JBL Flip 5 has Bluetooth capability that you can use to pair it with mobile phones, tablets, and laptops. If your Echo Device support BT connectivity with Bluetooth speakers, then it should work with our JBL Flip 5.
A:AnswerOur JBL Flip 5 can only connect to a source device via Bluetooth connection. You may encounter audio-video delays when you're using it to connect with your TV via Bluetooth since these headphones don't have apt-X HD low latency codes, which are being used for Bluetooth connectivity with TV.
A:AnswerOur Flip 5 is not compatible with the Soundcore Flare 2 because they are different brands and use different technologies to connect with other speakers. The JBL Flip 5 uses the Partyboost feature to connect with other Partyboost enabled speakers.
A:AnswerThanks for inquiry. Please note that we don't advise taking the unit apart to replace the battery, as this voids the warranty on your product. You may try to have this checked with our authorized service centers to have the battery replaced.
