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Please try the troubleshooting steps on our support page article about "Battery and Charging" to isolate the issue with your JBL Free X earphones. https://support.jbl.com/us/en/
Sorry, there was a problem. Please try again later.Make sure you have properly connected to your bluetooth and that the buds are charged. Otherwise, you may have defective bud.
Sorry, there was a problem. Please try again later.
