Main Content

Customer Ratings & Reviews

JBL - FREE True Wireless In-Ear Headphones Gen 2 - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 221 reviews

77%
would recommend to a friend

Expert rating

Rating 4.9 out of 5 stars with 2 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 221 Reviews
  • Rating: 5 out of 5 stars

    Powerful and Portable Sound

    Posted
    Kotor
    • Tech Insider NetworkTech Insider Network
    • Top 10 ContributorTop 10 Contributor

    I give the JBL FREE True Wireless In-Ear Headphones high marks for design, sound quality, and comfort. They sound great, are very comfortable to wear, and the wireless design makes them perfect for taking on the go. --DESIGN AND USE-- Included are silicone ear tips in small, medium and large. The gel sleeves come in medium and large. An important first step is to choose the ear tips that best fit your ear size best because to get the best sound and most secure seating, the ear tips must completely seal over your ear canal. The included gel sleeve is not necessary to use, but provides a more secure fit when you are on the go. It will also provide some protection if they are dropped. The hard case and right and left headphones function as an integrated system. The case not only protects and stores them, but it also is an external battery that charges them. To charge them you simply insert them into the case and then connect the case to a charger with the included micro USB cable. This is a very effective design because it minimizes the risk of loss of the headphones by compelling you to habitually store the them in the case. They feel magnetically seated in the case. I really like that these headphones automatically turn on when removed from the case. So when I remove the right one from the case, it turns on automatically and pairs to my iPhone. Then I remove the left one and it automatically turn on and pairs to the right one. I like this much better than having to power each one individually like some other wireless headphones that I have used. The left headphone can’t be used without the right one. The right one can be used by itself, if you only want to use one, but the left one can’t be used independently. The left headphone can only be paired to the right one. It took about two hours to fully charge the case. The headphones last about 4 hours after being fully charged. The case can charge the headphones for an additional 20 hours. So if they are both fully charged, the headphones and case can last a very impressive 24 hours! A 15 minute charge can provide one hour of listening. The case has charging indicator lights. The multi-function button takes some getting used too, but feels solid and reliably controls the headphones. The headphones are very lightweight and because of the silicone ear tips very comfortable to wear. It is very easy to forget that you are wearing them. The headphones and case feel very solid and well constructed. They are very attractive and prominently display the JBL sigil. When turned on they are illuminated blue. SOUND QUALITY: JBL is known for premium sound quality and these headphones deliver! Music and movies sound detailed and full range. They put out an impressive amount of volume and bass for their size. If you are upgrading from the earbuds that came with your phone, then you are going to be amazed at how good they sound and how much sonic detail you were missing. The call quality is typical for compact headphones. When on a call they default to mono sound, but there is still some echo. The microphone picks up my voice adequately enough to be intelligible to the other caller, but once again sounds typical of a compact headphone. As with all headphones, the outside call quality is dependent on the wind and other environmental factors. I did have an occasional issue with the left unit disconnecting. When it did happen it usually reconnected on its own. It seems that the left and right unit must be kept very close together or they will lose their connection. Once I figured out to keep them in close proximity of each other, this issue was minimized. --BOTTOM LINE-- These headphones are expensive but are worth the price because they sound as good as most full size headphones, but in a portable and convenient to use package.. They are not only very comfortable to wear, but also look great while being worn. --OTHER INFO— IPX5 water resistance rating

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid sound, great presention, weak microphone

    Posted
    ITJim
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    - Presentation - JBL did an amazing job with the presentation of these earbuds. The hockey puck size case serves both as a protective case and a recharge station. The earbuds plug into the case and draw power from the built-in battery. The left and right earbuds are stored in the case corresponding with which ear the earbud is designed for. Between the earbuds are symbols indicating which earbud controls which common function. Under the earbuds are four LEDs that indicate the amount of power left in the case’s battery. The LED indicators on the earbuds and the battery glow when you return the earbuds to the case. Close the case and you will see a happy face through the top of the clamshell housing. I love this! JBL really took a lot of time and energy to craft a unique customer experience. The earbuds seem big in the hand but hide well in the ear. I do not feel silly wearing these. The earbuds will last 4 hours on a single charge. The base holds an additional 20 hours of juice. The four LED indicators will tell you how much power is left in the battery to make it easy to tell when you need to recharge the case. The case does come with an orange USB charging cable for connection to your computer or other USB power source. - Feel - The earbuds come with three sets of silicon plugs for your ear canal. You should be able to find one size that fits your ear comfortably. It also ships with two pairs of silicon sleeves of different thicknesses. These are used to enhance comfort and fit for different size ears. I have small ears and found the sleeves uncomfortable. I also went with the medium plugs for my ear canal. I found that I needed the extra girth in my ear canal to hold the earbuds in place. The charging port of each earbud rests against my ear. The charging port has a small lip surrounding the indent that houses the electrical connections. The lip chafes my ear if I have the earbuds too tight against my ear. This is the main reason I need the tighter fit in my ear canal. I would have enjoyed these earbuds better if JBL had removed the lip. - Setup - Setup was easy. I connected these with my iPhone in a matter of minutes. Just be sure to fully charge the case and the earbuds before trying to sync. Also, read the included instructions. You must sync the right earbud with your device first and then sync the right earbud to the left earbud. There are also several functions controlled by the buttons located in the center of each earbud. You will need to read the manual if you hope to get the most out of these earbuds. The earbuds did fall out of sync with my iPhone a few times during testing. I use many Bluetooth devices and find that this a common issue with both iOS and Windows. However, the left and right earbuds do fall out of sync with each other from time to time. Sometimes, the fix was easy; turn off the earbuds and resync. Sometimes, I had to work through some combination of redocking the earbuds in the clamshell housing, pressing buttons for different time periods, removing the sync status from my iPhone, and then repeating until I found the proper combination of button presses. - Sound - Usually, everyone talks about how much bass headphones can produce. Sony would have you think that bass is the only important sound there is. The JBL Frees do produce solid bass. I was surprised how well they sounded for something this small at its current price point. I listened to some workout mixes that had solid base tracks and was satisfied with what I heard. My head will not explode from over pressurized bass waves but good enough. Mids seemed ok. Highs did feel a bit constrained. In all honestly, I’m listening to compressed music that is being further compressed over Bluetooth so there is going to be a lot of coloration and loose from the original audio signal. Bach’s Brandenburg Concerto sounded compressed in the mids. I played Lady ’95, from Styx, to see how Dennis DeYoung’s vocals stood up with these earbuds. The very high end of his range felt constrained. I then played Lindsey Stirling’s Electric Daisy Violin. The base was strong, vocals clear, and the violin sounds good. Overall, I feel that I am getting the performance I would expect from earbuds of this size and price point. - Use - I use these earbuds mostly for working at my desk and working out at the gym. I can hear what is happening around me at the office. I must turn up the sound if I want to block out the office noise. Unfortunately, the tradeoff is hearing damage. They can get painfully loud. I have them turned down to the lowest level of my iPhone’s audio and found them loud enough. I will turn to noise canceling headphones if I want to block the world out. I have not had any issues using these at the gym. They stay in place as I use the workout machines. They also offer enough music to keep me in the workout zone. Sweat does not seem to bother them. I do take these out when I’m stretching or swinging my head around during aerobic exercise. I do not know if they will fly out of my ears. I do not want to worry about it. What I do not know is if I can rinse these off. They are rated as sweat proof. That does not mean I can simply drop them in a bowl of soapy water or under a running facet to clean. Be sure to check with JBL before cleaning. - Phone - These earbuds stink for voice transmission. Listening to a phone call is mono; right earbud only. Sound is of the same quality as the music. The mic sensitivity on these earbuds are weak. I was forced to abandon the earbuds due to mic’s weak gain. The person on the other end reported that I sounded far away and was difficult to hear. I used my normal speaking voice for testing. The experience did improve when I spoke louder than normal. This would not be an issue if I were one of those people who liked making my conversations public. I do not. These earbuds are useless to me for hands free communications. - Final thoughts - I like the sound of these the best when compared to other earbuds I have owned. Unfortunately, I will continue to use my wired apple earbuds for hands-free communications. I wish JBL chose to smooth out the charging ports so that the earbuds would be more comfortable with smaller ears. I have found a way to manage the issue so that the earbuds do fit comfortably in my ears. Hopefully, JBL will improve upon this with future releases. I love the clamshell storage and charging case. It is just cool! The designers really did their homework and made something unique, fun, and portable. I can throw this in my work bag and not worry about damaging the earbuds. Overall, I like these earbuds and will get a lot of musical enjoyment from these in the office and at the gym. I hope you found this review useful.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wireless is Amazing, But Poor Physical Design

    Posted
    TheDuke
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Using wireless headphones / earbuds is absolutely incredible and, not being tethered or having your movement restricted by cords is truly freeing. While the wireless experience is incredible overall, I don’t believe that JBL took the appropriate time to design earbuds to be comfortable, or to fit well. JBL did not make any effort to ensure these buds stay in your ears. They are bulky and insert just as any average pair of earbuds – no rubber hook, flap, etc. Just press into your ear and hope they stay in place. If you have every had difficulty keeping earbuds in your ears – these will absolutely have the same problems. …They are very large and the weight sits high, causing them to tip slightly outwards. For me, this means they fall out of my ears. And, without any cord holding them together, an individual earbud simply crashes to the floor. This is a huge problem for jogging, cycling, snowboarding, etc – as it means they are very easy to lose. I would recommend wearing a beanie / tuke / knit cap that fits over your ears as it will help prevent them from falling out. I believe that JBL is 100% aware of how huge these earbuds are. On the package, the pictures show a girl with long hair that is completely covering her ears. They are literally hiding their earbuds in their promotional photos. The batteries usually last about 4 hours before they need to be charged by the case that comes included. The case itself can charge the earbuds 4 or 5 times before it needs to be charged itself. The battery life is decent, but could definitely be better. 4 hours is just enough to get me through to my lunch break – at which time I return them to the charging case. The 1 hour of charging is usually enough to get me through to the end of the day (although I frequently have to take the out when I receive phone calls, or have to talk to co-workers). The wireless range is appropriate (about 30 feet from my phone). They are as comfortable as average earbuds, except for the fact that to change the track, or to pause – you have to push a button that presses the earbuds into your ear (which does not feel great). While you can pause & skip tracks, there does not appear to be any way to control the volume from the earbuds themselves. Also, be aware that you have to push these earbuds deep into your ears to get them to stay in place, which means that you cannot hear much of anything even when your music is paused. If you want to be able to ear somebody talking to you – an earbud will need to be removed. The audio quality is good, but bass is lacking and I don’t feel as though they get particularly loud. Luckily they muffle out most ambient noise – which keeps music sounding pleasant and mostly uninterrupted. If you have never used wireless headphones before, you will probably be blown away. But, JBL should have actually worked to make sure these truly fit nicely (and stay inside of) the ear. For me, they simply do not stay in. If you have never had any issues with earbuds falling out, and if you never listen to music for more than 4 hours, you will greatly enjoy these wireless earbuds. Sadly I just can’t keep them in my ears.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 5 out of 5 stars

    Excellent, completely wireless headphones.

    Posted
    Cupra
    • Tech Insider NetworkTech Insider Network

    These JBL - FREE True Wireless In-Ear Headphones really rock! They sound fantastic, the look great, and the feel very comfortable. Having completely wire free headphones these days is pretty much a must. They need to be lightweight and comfortable, have a good battery life and be able to work in extreme environments. These JBL manage all this in a stylish and convenient package. Opening the box, you have a charger/carry case, the two ear pieces, a charging cable and the instructions. There are three ear tip covers included and two gel sizes that actually fill the ear cavity when placed over the ear bud, so there are plenty of ways to make sure you have a great fit with these ear buds. Connecting the headphones via bluetooth was a breeze, just press the large JBL logo on the side and it will put them in to pairing mode. Look on your phone under bluetooth and you'll see them pair up quick enough. The sound is crisp and clear, with decent bass throughout different types of music, from Classical to Rock, the sound came through with a nice punch and cleanliness to it. One thing I did notice was using these earbuds to watch video content on Netflix, there appeared to be a millisecond delay from what you see and what you hear on the screen. It could be just a poor connection with the Netflix server, but there was just the slightest of lags between what you saw and the sound you heard. This is of course negligible when listening to music as there is nothing of any note to sync with. The charging case has LED indicators to let you know the state of charge, and the ear buds connect to your phone (or iPad) as soon as you take them out of the charging case, you don't have to re-pair them each time. They have a cool white LED ring around the JBL logo while in the case, and the LED charging status lights give a subtle human face look to the charging case when you close the translucent lid while charging. Don't know if that was intentional to 'humanize' the product, but a nice touch none the less. The wireless range was adequate walking around the downstairs of the house (about 30ft) but moving upstairs, the ear buds did cut out until brought back into range of the phone, but that is to be expected. Battery life in my testing seemed to be on par with other wireless ear buds at about 4 hours. The charging case can charge your buds a further 4 times, without having to be hooked back up to power again, via the included USB cable. Overall, these are very nice, ergonomically designed, comfortable, great sounding headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice Truly Wireless Earbuds for Work or Play

    Posted
    Njuice
    • Tech Insider NetworkTech Insider Network

    I have used a number of wireless headphones over the years and these JBL’s have so far been one of my favorites! PROS: - My biggest concern with True Wireless Earbuds is they will be too bulk or will constantly fall out. The JBL Frees does not do either! They are very slim in the ear profile which I liked and I used the standard earpiece they have and they did not fall out. I worked out in these while lifting weights, running, and playing sports and they did not fall out once. Very impressed! - The sound is great right out of the box. There is no app to tweak them which is nice to not over complicate things but still can be helpful. I would say they are more bass heavy but it is not over done. - The controls are simple on these. You just take them off, they auto turn on, connect to your device, and you’re off! I used them with a few different devices and I never had any connectivity issues which was great. There is a small lag when trying to play/pause something with the buttons on the earbuds but it wasn’t a big deal. CONS: - My biggest issue is you can not control the volume from the earbuds. You have to turn it up and down from the device your connected to. The earbuds have forward, back, play/pause, but is missing volume control and I really wish it had it. - I really did not like the lack of voice prompts on the earbuds. As in, no “ON” “OFF” or “BLUETOOTH CONNECTED” voice. Instead it’s just some different beeps which aren’t entirely clear for me. - On that note, there is not great way to tell what the battery level is at. The earbuds won’t tell you but the case does have an indicator but it’s for the case not the buds. - When the buds are charging, the case will remain on for awhile with lights showing while the case is closed. I get it’s nice to see the charging level while it’s closed but I think it would preserve battery if it didn’t do that - I wish the case had either USB-C charging or supported Wireless charging for the case. Really would have been a huge step to the future. BOTTOM LINE: Although I wish these had more features and usability, they really are a great pair of earbuds. They are easy to use while sitting at work or running around outside and that’s exactly what you want from something like this. If you are in the market for a pair of True Wireless Earbuds to use across multiple devices for multiple purposes you will mainly love these!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Almost Great

    Posted
    Balthazar2k4
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    The JBL FREE wireless headphones are one of the tougher headphones I have reviewed (and I have reviewed quite a few headphones). Let's get the important part out of the way, they sound really good. They have a nice balanced sound with adequate bass (assuming you can get them sealed) and good extension in the highs. Mid-range is solid and vocals sound true. That said they do tend to distort above 75% volume. So, if you like your music really loud these might not be for you. I have two gripes with the headphones. Each one was a star deduction because that is how much each issue matters to me (and probably you too). First, the fit. They are pretty large and getting them in and set is far more difficult than it should be. I look at the Jabra Elite 65t as a guidepost of compact and great fitting. I will also admit the JBL sound better though once you can get them in tight. That all said, the situation gets truly ridiculous when you install the rubber jackets to make them sweatproof. Now I understand what JBL was trying to do here. The rubber not only helps repel water, but allows an even more secure fit by upping the friction. Unfortunately, I can't really get them in my ears once the jacket is on. So it is all for not in my case. I think JBL should have looked at a more in-device solution to accomplish their goal. Others have created sweatproof headphones without resorting to a jacket. Second gripe is the connection itself with my iPhone. The right ear piece connects almost immediately, but the left one usually ends up requiring me playing a game with turning it off and on until they finally sync up. It's a real drag as both my AirPods and Jabra Elites work immediately. I would like to think this could be solved by a firmware update, but for the life of me I don't see a way to accomplish that as I have found no information as to how. It would really blow my mind if JBL didn't allow for it though. The included case is nice and provides magnetic slots to seat the earpieces into and contains a battery to rapidly charge the headphones. The case is a tad large in my opinion, but still very manageable. Battery life seems pretty good as a whole, but given the size of the earpieces I would have liked to have seen better battery life per session. I got about 3 1/2 hours my first go round and almost 4 hours the second time all at about 50% volume.. Overall, they should get about 24 hours with the case included and that is probably more or less accurate. I should also point out that the battery in the case tends to drain if it sits for long periods so keep that in mind if you only use them when traveling. You will probably need to charge it up before hitting the door. I really wanted to like the JBL FREE more than I did. They really have potential and I can only hope that a revised pair maybe for 2019 will solves some of my quibbles. If you are in the market for truly wireless headphones than these should be on your list. The fact is they sound great and that is not so easy to come by in the truly wireless category.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 5 out of 5 stars

    My Favorite Wireless Ear Buds

    Posted
    AlanD963
    • Tech Insider NetworkTech Insider Network

    Totally wireless ear bud headphones are a relatively new technology and each generation seems to get better and better. The first wireless ear buds I bought a couple of years ago caused about an hour of total frustration. First you had to get both the left and the right ones paired with your phone and THEN you had to go through another page of instructions to sync the left with the right. You had to make sure to do everything in the proper order and still there were problems. With these JBL’s, as soon as you have the buds charged, you remove the right one from the case, your phone connects to it, you remove the left one, it lights up blue and you’re good to go. The sound is very good, I was surprised at the bass response these little buds have. The button on each one is large and easy to get your hand on. The right button will pause your music or answer the phone if it rings. Pushing it twice will connect you to Siri or Google Now if you have it. The button on the left will let you go forward or backwards in your music library. Popping these buds back into their charging case is super easy. They must have a magnet in the case because the buds literally “pop in” to recharge. With other buds I’ve tried, you have to constantly fiddle with the buds back and forth until they make contact with the charger correctly. Facts you should know: These buds have NO volume control. You need to adjust that on your Bluetooth music source. If you get a phone call it comes through on your right ear only while the music is automatically paused. The caller comes through to you loud and clear, however your voice to the caller does have a “tin can” effect. This is not a surprise because of the compact nature of these buds. You wouldn’t want to conduct a business call through these. Here are a couple of tips if you purchase these; facts that are not in the ‘quick start’ manual (I could not find a more complete manual on-line.) The charging case is fully charged if all four LED’s on the case are constantly lit without blinking. And you know that the BUDS are charged up when they’re in the case and the white LED ring on each goes out. The buds themselves are supposed to play for 4 hours without a charge and the case is supposed to have enough juice for 20 hours. I did not test this myself. More than any other ear buds I’ve ever worn, wireless or not, these are the most comfortable to me and very easy to put on. You just inherently know by feel how to pop them in your ear (Some other models I actually had to look in a mirror each time I put them in to make sure they were positioned properly.) They feel snug, I don’t have the feeling they’re going to pop out at any minute. They come with three different ear tip sizes. I was happy with the ones that were already on the buds, so I didn’t open the envelope to try the other sizes out. Bottom line, if you’re tired of wires when you listen to music, I can’t see how you could not be happy with the JBL Free in-ear headphones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Small but mighty

    Posted
    Johnnyboy84
    • Tech Insider NetworkTech Insider Network

    JBL is known for making good headphones and I am happy to say that this is a great pair of true wireless earbuds. Let's talk more about them and why I found them to be great. I tested them out for about two weeks and I think thats more than enough time to form a proper opinion on these buds. I wasn't entirely sure what to expect from these earbuds because they are so small. I am very surprised by the performance and sound quality. I have used my JBL in various types of settings and I am happy to report that I haven't had a single connection issue yet. I have maintained a solid connection while on the train, outdoors walking around and at home where I have multiple wireless devices. Sound is good I am honestly shocked with the sound quality out of the box. With no changes to the sound profile. These buds don't sound tinny and have a decent amount of bass to them. Bass isn't going to shatter your ears but they are good enough. Controls are good the left bud skips tracks, the right pauses music and answers and ends phone calls.Phone calls are clear and I haven't had any issues there. The other party heard me just fine despite the fact that I am soft spoken. Battery life is roughly 3 hours without charging the buds which is better than advertised. With charging them in the case I got three charges. :::Pros::: - Good battery life - Clear phone calls - Touch controls - Charging case is sturdy :::Cons::: - No smartphone application - No USB C on the charging case - I would like a more snug fit in the ear. Overall these JBL earbuds are great at what they do and that is play music or videos, and phone calls. All in all these are a good buy if you want something reliable and easy to use. There is a lot to like and very little to dislike.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Getting there...

    Posted
    PiLo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    No wire-free earphones have hit the bullseye yet. AirPods top the list but the slippery plastic just couldn’t stay in my ears despite maneuvers such as switching orientation, L in right ear, artificial hooks, sleeves, etc. Jabra Elite series is more expensive, does have a very good sound, fit, and call quality, but I experience issues with its left earpiece. JayBird Run is just a failure on the connectivity front despite having an above average sound quality for both music and calls. JBL Free came next in the list in the sub $150 wire-free range for me to try out. Pro 1: Sound quality is on par with comparables such as Bose SoundSport and Jabra Elite — if you get the fit right. Remember the device should fit snugly in your ears. It shouldn’t move. And almost no air should enter your ears and you shouldn’t be able to hear anything but the music. I was able to achieve the fit using Comply ear tips that I have but faced an issue when I did so. Con 1: Neither tips that came with the earphones work for me. I noticed that the tips are quite “short” in height so when I used tips that work for me, fitting the earphones back into the case became a hassle. Using out of the box tips allows the earphones to beautifully attach themselves magnetically right away. My solution was to simply remove the tips and store them in between the two earphones while they’re in the case. I took half star off for this lack of flexibility. It may have been possible to design the case to allow slightly taller tips. Pro 2: Built to last. I don’t see any issues with this. The buttons are much better than Jabra Elite and don’t cause pain to the ears when pressed Con 2: The controls themselves took a bit getting used to. Pro 3: Bluetooth connectivity seems better than JayBird Run and somewhat on par with Jabra Elite. Con 3: I did experience a couple of cutting out but not enough for me to return them to the stores. JayBird Run went back. Hope it doesn’t become a deal breaker in the near future. Pro 4: Call quality is okay. The person was able to hear me okay but... Con 4: I took another half star off because the microphone let all the surrounding sound in and the person on the other end complained that it’s too loud. And it was loud. And the microphone did a mediocre job cancelling the noise. Four stars are still on here. Buy these if AirPods do not work for you and if your budget is under $150

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Having tested many true wireless...these are avg.

    Posted
    WooHooT
    • My Best Buy® MemberMember

    Music Sound Quality: 7/10 - Want 9 or 10 out of 10? Pay more and go for the Sennheisers. These are adequate for most general use. Comfort: 6/10 - Silicone tips like many earbuds you've had in the past. Add on the weight and they're even more prone to falling out. No hooks nor braces to keep them in. Styling: 7/10 - These stick out of your ears like small tumors. There are other wireless buds that stick out more but these protrude far enough for people to immediately notice. Not the greatest. Battery: 8/10 - Approx. 4hrs of playback time. About 15 mins for 1hr of play time. Case will charge these completely multiple times so there's a plus. Charging Case: 8/10 - Great capacity for repeated charging however, this case is a bit bulky so it won't fit in your pockets as easily as some of the other units on the market. Mic: 5/10 - Passable. People on the other end will say you sound like you're on a decent speaker phone. Jabras Elite 65t's and Airpods have much better mics. Ambient Noise: 3/10 - Silicone tips = block out most ambient noises. Not the ideal situation if you're a runner/jogger or want to be aware of your surroundings while moving about. Distance: 8/10 - I got about 30ft away before I had connection issues. So not great, not bad. Bud-2-Bud Connectivity: 5/10 - One bud would lose connection with the other at times (usually left side) and this can be a bit annoying. It usually regains the connection pretty quick but its still a nuisance. Any connection issues between buds automatically gets 5/10 as higher quality ones don't experience this issue. Verdict: I think a lot of the 5-star reviews are based solely without experiencing any of the higher end true wireless buds. For $129, this is not the best deal and I would urge you to save a tiny bit more money and get the Airpods, Jabra's or Bose. Better everything all-around. $70 sounds a lot more reasonable for this level of quality. Hit or Miss: These are a miss. I would pass and buy a better pair. You'll probably want to swap these for a higher end pair later on down the road.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for taking the time to post your detailed review. Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at  https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 4 out of 5 stars

    Great sound, slightly bulky

    Posted
    TechMatcher
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    I am basing this review from my experience with several pair of True Wireless In-Ear headphones. Overall, this is a high-quality product for a reasonable price, produces great sounds even if the ear buds are slightly more bulky than the competition with a charging case that is slightly larger than others too. Included are 3 ear tip sizes, and 2 gel sizes, short charging cable, charging case and of course the earbuds. Please note this is the JBL FREE X headphones - apparently this newer generation (2) has fixed a bluetooth connectivity problem. Thus far, I have not experienced any bluetooth problems! After installing both the gel "sweatshield" and the smaller ear tips, I feel these are very secure in my ears. Not sure I could play basketball, but the treadmill weightlifting poses no issues. Other earbuds I've had I felt like I was always adjusting so they don't fall out. These seem good! Why only 4 stars? Well, because I'm picky. Other headphones have voice prompts when you turn them on and off - clearly indicating there state. Even a voice prompt for pairing mode would be helpful. Another missing feature is that when I'm lifting weights and someone walks up to talk, I take out one earbud to hear them. On other sets, that automatically pauses the songs I'm listening to. I'll admit you just have to press the right earbud button to pause, but I'm just providing the comparison. I will continue to use these during my next few workout to ensure they perform as expected and will adjust the review as appropriate. Thus far - I'm happy with them and believe they are worth the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    For in ear headphones, sound is good, maybe great?

    Posted
    stevefromtheburbs
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    There is much to love about these, from the packaging, to the size, to the magnetic pulling of the headphones into the charging case, to the way they fit into your ear, and other things as well. One of my favorite bonus things, and this sounds silly, but the face created when these are in the charging case is beyond cute. The case is strong and solid, charges them multiple times, and allows you to see them without having to open the case to see they are in there. The case has magnets to pull the headphones into place and that they won't fall around once in there. Paring them to my iPhone took about 30 seconds to do and I didn't need to consult any instructions - it is as straightforward as you'd expect. The sound quality is good, maybe it is great, but it is at least good. I've been having a hard time deciding which one it is. They sound really good and maybe it is the placement in my ear that keeps me from hearing it as great vs. good. As a phone, the sound is somewhat muffled and that is probably because it has to hear from the area of your ears while what you are saying comes from your mouth. This is a drawback for me because I like to use my headphones for phone calls too. The convenience of the small package, that also has a great way to charge and carry these, makes them very worthy. I would say these should be at the top of your list for in ear headphones, and with Best Buy's return policy you can always return them if you find they aren't what you were looking for.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Finally, decent true wireless buds

    Posted
    JMan
    • Tech Insider NetworkTech Insider Network

    The good: These buds sound terrific. Volume is sufficiently loud, bass is tight and well pronounced, treble is clear and mids project nicely. These sound good with any genre. I use them to listen to jazz, hip hop, pop, R&B, classic rock and Reggae. I have no complaints with any of the music I listen to. Battery life is good. I’m not an all day listener, so my experience may be subjective. I use them for a couple hours per day and take them out of the charging case before each use, so they’re always ready to go. Comfort is great. I was initially concerned about the top heavy design but it’s no problem at all. After a few minutes of use I forget they’re in there. Range is also pretty good. I can walk into the next room without my device, close the door and keep listening without losing the connection. The bad: For some reason the buds don’t pair automatically when taken out of the case. I have to manually push the power button on both to get them to pair. I also get occasional drop outs but it typically lasts no longer than a split second and is usually only in one bud. It’s so brief that it doesn’t really disrupt the flow of the music and occurs very infrequently. I don’t consider it to be a serious or even moderate problem at the moment. However, it does occur, so it’s worth mentioning regardless of impact or frequency. I like these buds. They sound very good, are comfortable and battery life is sufficient for my needs. They’re not perfect but after going through three sets of fully wireless buds from three different manufacturers, they are the best of the bunch so far. I just hope the issues I’ve mentioned don’t worsen with time. As long as they don’t get any worse I don’t consider them to be dealbreakers.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Improvement

    Posted
    jailoliv
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    CONS . Good base . Comfortable . Good battery life . Improvements, especially stability over Gen 1 . Slim design PROS . Skips once in a while . Limited controls from the earbuds Nothing to complain about setup, which was very easy with an iPhone Xs Max. As a user of the Gen 1, I immediately noticed improvements. Not only with the sound quality and a richer base but also with the stability. I am still a little cautious because of the issues I had with the first generation but so far, I am much happier. While working out and walking on a daily basis, I enjoy listening to music but I am always worried about my earbuds because they tend to fall out of my years so easily. The good news is that so far, these have stayed in place during my walks. I think that it is because they are slimmer than the previous model but also because of the sweat proof jackets that stick to your ears. As to the slim design, I like them because they are much more discreet than those popular ones made by the manufacturer of my phone. In general, they sound very good and are comfortable. Occasionally the music will skip for maybe a millisecond or so in one of the earbuds. Differently from the previous generation, it happens so much quicker that it does not bother me as much. To be fair, I have experienced this issue with other Bluetooth headphones/earbuds. However, while using them to talk on the phone, I did not experience that issue at all. Battery life lasted about 4 hours of continuous use before having to put them back into the case for charging. I figure that if you do not use them for longer than 4 hours at a time, you will have enough power to run them for days without recharging the case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for calls, Good for music

    Posted
    BillnMish
    • Tech Insider NetworkTech Insider Network

    Pros: Simple control interface; -tap one side to start/stop -tap the other to go forward/backward Storage/charging pod; -nice and clean design -opaque cover allows you to see the charge levels -not bulky adds to the mobility and charging of the buds -- I've had other units with very large charge pods and they aren't easy to lug around if you are trying to keep your hands free or are on the go a lot Quality; -fit and finish is great on the buds and the pod itself -sound on calls and music is great/good (respectively). Music only taking a hit because I believe these are calibrated to be used more for phone calls and offer extremely nice highs/mids while lacking a little bit of bass, something you don't really want in the mix when on calls. Again, it isn't bad...just lacking a minor amount of fullness. I wouldn't expect (nor do I want) any of my listening devices to have "womp womp" bass, that isn't what sound "quality" is, but I do look for a nice, full dynamic range and these fall off compared to other offerings in this price-point in this one area. Cons: -battery life isn't the greatest -the above mentioned lack of bass, but I'm splitting hairs on that one Really, that's all. The battery life is about the only thing I've noticed in my continued use that could use some work. I've had no connection issues, no pairing issues, no call quality remarks from anyone I've been on calls with. Nothing negative other than I have to throw them in for a charge after ~90 minutes of continuous music.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound and connectivity

    Posted
    yogendra
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been these buds for about two months now and I am very happy with them. I chose JBL because of their reputation for good sound. I am very happy with the sound I get through these buds. I listen to almost totally to classical and world music. So keep that in mind when I say that the bass response is good. The product connects very easily with other Bluetooth devices. Also the right and left connect with each other flawlessly. I have NEVER had the left drop out during play. They are very minimal in design--nothing sticking out of your ear. The fitting tools for the ear canal come in small, medium, and large. There are also a variety of sheaths for the body of the buds for better fitting in the outer ear. But foam fittings for the ear canal are NOT supplied. I didn't need them but you might. I found them very comfortable from the very beginning. I use them frequently during yoga practice and they have never come loose--even during headstand. There is no volume control. That has not been a problem for me because I am usually fairly close to the music source so it's easy for me to adjust the volume from the paired device. Finally, make sure you buy the JBL Free X. You need to check the model number on the box to see the X. The ones I bought at Best Buy are the Free X. I would check to be sure. The Free X model has the most recent and best connective software.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid Alternative to Apple

    Posted
    jman007bond
    • My Best Buy® MemberMember

    I have been apprehensive to get a pair of truly wireless earbuds because I've seen all the terrible reviews, and they are pretty expensive. I did research for months, and I settled on the JBL Free Second Generation. In short, these are fantastic earbuds. In my daily usage, the 4 hour battery life claim is accurate. The sound quality is ok out of the box, but once you use the equalizer you can tune them to what you want. Let me tell you, I would more often wear these now than my Sony MDR-XB950BT headphones. These things bump. One thing you have to be careful of is making sure the fit is correct. If you don't get the fit absolutely perfect, you won't get anywhere near the sound quality you could get. One thing that has annoyed me is that the connection isn't always superb. There are some times that the connection randomely drops but hooks right back up so there is a skip in the music. A couple of times they have not connected right to my phone so I had to put them back in the case and pull them out again to reconnect. Other than that, the battery life has been fantastic, the sound quality has been great, and the fit has been comfortable and they stay in my ear. Overall, even though there are a few hiccups, these are a solid alternative to the dorky looking AirPods.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The Sound is Good

    Posted
    Marvlus
    • Tech Insider NetworkTech Insider Network

    So as the summary says, I like the sound the bass is decent. The charging case is nice, it's transparent so I can see when its fully charged as well as when the earbuds have finished charging. And that's about all I can say good about the headphones Once I connected it via bluetooth, which was pretty straight forward and simple. I turned on Pandora, after about 5 minutes I started hearing static in the left ear and then nothing, next came a little more static and the music started back again in both ears, until it stopped again...in both ears. After that I called my sister to hear the in ear volume and clarity. On my end the volume (although as loud as it would go on the phone) was not loud enough in my ear and on her end she said it was a little hard hearing me and surprise, there is NO volume control on these babies! Nor is there an app to tweak or amplify sound. So although it could have been a good effort to make a great wireless earbud it falls very short of its objective. I'm such a JBL fan, I wanted these to work and not be as bad as the reviews I had read previously. I also wanted them to fit perfectly in my ears, however they are pretty chunky and did fall out once as I was vigorously chewing gum and talking (I just wanted to see if they would stay in or not)

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 5 out of 5 stars

    4 1/2 stars, but we'll say 5

    Posted
    RandallFlagg
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    I'm pretty happy with the JBL True Wireless headphones. I received a pair of JLab Audio - Epic Air True Wireless Earbud Headphones last year and was disappointed. One bud would always drop out and the companies solution was to put the phone closer to the earbuds. I bought an arm sleeve to hold my Pixel, but it still dropped out. I was skeptical that the JBL's would be the same, but was happy to have much better results with this second generation tech. I was not only able to keep a connection with my phone on the kitchen countertop, but I could walk 20+ feet over to the couch in the living room before I lost one bud. At about 25 feet the signal got the hiccups and would connect and disconnect. I think that's pretty good for Bluetooth. I have confidence that I'll keep a decent connection at the gym with my phone in my front pocket. That's really all I demand out of this type of earbud. I wish JLab could update the firmware in the older model so I had a backup pair. Oh well, I guess that goes to show that the older name brand products still give better performance than these younger tech companies. If you have had a bad experience with wireless earbuds and want to give it another go, I'd recommend these. If your results aren't the same as mine, you can always return them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gym friendly!

    Posted
    xKing
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This is a great set of headphones to wear in the gym or while performing any physical activity. Headphones sit tight and secure in the ear canal and do not fall out no matter how you move. They are sweat proof and come with a set of silicone tips (3 sizes) and silicone "jackets" that could be put over each individual earpiece to provide a better fit. I did not notice any discomfort after wearing them to the gym every day for a week. Sound quality is very good for the size, it's remarkable how accurate the sound is, no artificial EQ or encoding imperfections. Carrying case has a magnetic holders for each ear piece so they stay secure and don't fall out when you open the case. Single charge is enough to last for 24 hours of listening! One thing that feels missing - there is no app to control the headphones, no firmware updates or any additional settings. That may be good though if you just want a simple good workout set.

    I would recommend this to a friend