Questions & Answers

Q: QuestionWhat is the maximum talk time?

• A:Answer The maximum talk time is 6 hours.

Q: QuestionCan you control the earbuds without using a smartphone?

• A:Answer Yes, you can control key features of the earbuds without a smartphone by using the touchscreen on the smart charging case.

Q: QuestionWhat is the battery life?

• A:Answer The battery life of these earbuds is 40 hours.

Q: QuestionIs there a way to amplify the volume of voices without removing the earbuds?

• A:Answer Yes, you can turn on the Personal Sound Amplification to boost yours and others’ voice volume without removing the earbuds.

Q: Questiondoes the jbl tour pro 2 support ldac or aptx?

Asked 1 year ago by Freddiemucury.

This question was asked about the related product: JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Thank you for your question. Our JBL Tour Pro 2 is designed for streaming audio/music. It doesn't support APTX, APTX HD, and LDAC.

  Answered 1 year ago by JBL Support

  
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Q: QuestionMax distance?

Asked 3 months ago by DDUBYA.

This question was asked about the related product: JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Champagne

• A:Answer Thanks for your question. If you are referring to Bluetooth range, it typically maintains a connection up to 30 feet in open spaces.

  Answered 3 months ago by JBL Support

  
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Q: QuestionCan you control volume and track selection on the earbuds themselves.

Asked 6 months ago by Sendhelp.

This question was asked about the related product: JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Thanks for your question. Yes, our JBL Tour Pro 2 has touch controls on the earbuds that let you adjust the volume and manage tracks. You can customize the gesture controls through the JBL Headphones app to set them up the way you prefer.

  Answered 6 months ago by JBL Support

  
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Q: QuestionLooking for new earbuds. My BOSE no longer hold a charge longer than an hour. Looking at the JBL Tour Pro 2 and 3. What are the differences between the two?

Asked 1 year ago by Seadog.

• A:Answer Thank you for your inquiry. Here's the summary of the key differences between our JBL Tour Pro 2 and JBL Tour Pro 3: 1. Both models offer ANC, but the Tour Pro 3 has an Adaptive ANC for more personalized noise cancellation. 2. Both models have a transparency mode to let you hear your surroundings. 3. Our Tour Pro 2 has a longer battery life, while the Tour Pro 3 offers a smaller and lighter design. Ultimately, the best choice for you will depend on your priorities and budget. If you value longer battery life and a more traditional design, the Tour Pro 2 might be a better option. If you prefer a smaller, lighter design with advanced features like Adaptive ANC and Personalize Sound, the Tour Pro 3 could be the better choice.

  Answered 1 year ago by JBL Support

  
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Q: QuestionJust wanted to make sure, these seem new to BestBuy but JBL on their website is releasing the 3rd edition of the Tour Pro in September 2024. Are these the Tour Pro 3 that are available in a few weeks or the Tour Pro 2? Its odd 2nd is "New" at Bestbuy.

Asked 1 year ago by Shopper.

This question was asked about the related product: JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black

• A:Answer The "New" label at Best Buy likely refers to brand new, unopened JBL Tour Pro 2 units.

  Answered 1 year ago by JBL Support

  
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