Questions & Answers

Q: QuestionCan these be used with a tv?

Asked 4 years ago by Kaseywil.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Thanks for reaching out. Our JBL Tune 225TWS isn't recommended to be used with your TV as you may experience audio/video delays. Our Bluetooth Headphones are designed for listening to audio/ music. Please visit our website to get more information about this product. https://bit.ly/3eY1rNq

  Answered 4 years ago by JBL Support

  
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Q: QuestionAre these compatible with iPhone 8 max

Asked 4 years ago by Kab1971.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our JBL Tune 225TWS is compatible with the iPhone 8 Max and any Bluetooth capable device.

  Answered 4 years ago by JBL Support

  
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Q: QuestionWhich earbuds are better...the jbl 125 or jbl 225?

Asked 4 years ago by kai.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Both are similar in design and function. Our JBL Tune 225TWS has touch controls while the Tune 125TWS doesn't. Both have Bluetooth 5.0 and both earbuds can be used independently. Please note that these earbuds can connect to one only one source at a time.

  Answered 4 years ago by JBL Support

  
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Q: QuestionAre these compatible with iPhone 12

Asked 4 years ago by Cooper.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our JBL Tune 225TWS is compatible with iOs and Andriod devices.

  Answered 4 years ago by JBL Support

  
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Q: QuestionCan you answer calls from earphones?

Asked 4 years ago by Adam.

• A:Answer Yes

  Answered 4 years ago by ZORO47

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Q: QuestionCould I buy a replacement if I lose a earpod or airpod and how much would it cost?

Asked 4 years ago by Army.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our JBL Tune 225TWS earbuds are sold in pairs. A single purchase of earbud is not available. To order a new pair, You can contact our Customer Support for further assistance via (800) 336-4525. Our lines are open from Mon - Fri: 9:00 am - 11:00 pm (EST) and Sat-Sun: 9:00 am - 5:00 pm (EST) or visit our website at https://bit.ly/3r5oWYM

  Answered 4 years ago by JBL Support

  
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Q: QuestionDo these have ear detection? Do they pause when you take them out of your ear?

Asked 4 years ago by Shell1775.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Hello I am answering this question because when I take them off the ear they don't pause automatically I don't if is a problem or not but if can anyone answer I will be thankful, (jbl 225 tws)

  Answered 4 years ago by John

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Q: QuestionWill these connect via blue tooth to my Samsung 4K tv?

Asked 4 years ago by tfa677.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our JBL Tune 225TWS isn't recommended to be used for your TV as you may experience audio/video delays. Our Bluetooth Headphones are designed for listening to audio/ music.

  Answered 4 years ago by JBL Support

  
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Q: QuestionAre this compatible with jbl apps?

Asked 4 years ago by Alif.

• A:Answer There is a JBL headphones app

  Answered 3 years ago by Anonymous

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Q: QuestionIs there a way to put them in the case without charging them???

Asked 4 years ago by Shivarov.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer No, because the case is the charger. the only way they would not be charging would be if the case was not charged.

  Answered 4 years ago by CSanRomanVerified Purchase

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Q: Questionwhy is that my left ear bud doesn't work ??? they are fully charged but the left one just don't work.

Asked 4 years ago by ron.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer We're sorry to hear about what happened. Please try to manually pair the unit by pressing both dedicated buttons 3 times of the earbuds. You can also reset the unit to check if this can help fix the problem: Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory default. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. If the problem persists, please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#call

  Answered 4 years ago by JBL Support

  
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Q: Questionwhat is the bluetooth distance?

Asked 4 years ago by taymay.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our JBL Tune 225TWS has a maximum Bluetooth range of 10 - 15 meters, with no large objects blocking the line of sight. A distance farther than that would pose signal deterioration.

  Answered 4 years ago by JBL Support

  
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Q: QuestionI was wondering if the earbuds are visible to the bluetooth on your phone if they are in the case. I think I lost them just recently and I was hoping I might be able to track them with a bluetooth scanner. Do they have a signal in the case?

Asked 4 years ago by Conor.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer They are only visible if the case is open. If it is closed the phone will not connect and can't be tracked.

  Answered 4 years ago by BigthaidadVerified Purchase

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Q: Questioncan the JBL 225 TWS be paired with a Mac Powerbook

Asked 4 years ago by AlanMagnus.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Yes. Our Tune 225 TWS works with both Android and iOS devices.

  Answered 4 years ago by JBL Support

  
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Q: Questioncan these be used as tv ears? If yes can we connect two pairs that can be used at the same time?

Asked 4 years ago by merolina.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our Tune 225TWS isn't recommended to be used for your TV as you may experience audio/video delays. Our Bluetooth Headphones are designed for listening to audio/ music.

  Answered 4 years ago by JBL Support

  
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Q: QuestionHow far is the range of this Bluetooth headset can go (from your phone? ) Sorry for bad English

Asked 4 years ago by Maggie.

• A:Answer The Bluetooth range varies. However, you should get up to 10 meters when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.

  Answered 4 years ago by JBL Support

  
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Q: QuestionCan they up and down the volume direct in the headseat or it works With the phone only?

Asked 4 years ago by Yo.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Unfortunaly, not

  Answered 4 years ago by charger

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Q: QuestionI have hearing that is different for each ear and would like to pair these to a blue tooth microphone transmitter, not to a phone. Will this work and can you adjust the volume of each ear bud?

Asked 4 years ago by Anonymous.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer Our JBL Tune 225TWS doesn't have the capability to pair with a Bluetooth microphone. It is compatible to be paired and connected with devices like mobile phones, tablets, and laptops for streaming or listening to music.

  Answered 4 years ago by JBL Support

  
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Q: QuestionI lost my charging. Is there a compatible replacement? Or can I purchase a case only?

Asked 4 years ago by Charger.

This question was asked about the related product: JBL - Tune 225TWS True Wireless In-Ear Headphones - Black

• A:Answer We appreciate the feedback you've provided to us. Our products have a one-year limited coverage provided that it meets the terms and condition of our warranty. Our customer support could help you with checking your options. We're here to help: https://bit.ly/36JTBlN

  Answered 4 years ago by JBL Support

  
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