“When I make a phone call I can barely hear the other person and they say they are turned up all the way, any idea as to what is wrong?”
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Make sure the “listening” feature isn’t on...this is enabled/disabled by pressing the outside of the earpiece / large logo. When this is enabled, it turns down the source music, etc. and allows the user to listen to the surrounds...i.e. to have a conversation with someone that is standing next to you,
Sorry, there was a problem. Please try again later.Hi there, we're here to help with your UA Wireless Train. There are factors that we need to consider why this is happening. Please try these troubleshooting steps so we can isolate the issue. (1) Have your headphones paired using a different device, check if this is the same issue. (2) Use an aux cable with your headphones, please check if this is the same issue with the wireless connection. (3) Make sure your phone and headphones are within range of 10 meters. If you're still having challenges with your headphones, please reach us through the link below, Thanks. https://support.jbl.com/us/en/customer-service/contact.html
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