Questions & Answers

Q: QuestionWhat are the four preset hearing modes?

• A:Answer JLab’s four preset hearing modes help you clearly hear sounds around you in a variety of situations, whether you are at home, with friends, out to dinner, or on busy streets.

Q: QuestionDoes the device have a rechargeable battery?

• A:Answer This device has a rechargeable battery.

Q: QuestionCan the sound settings be customized?

• A:Answer Yes, the sound settings can be customized using the app.

Q: QuestionIs the device programmable?

• A:Answer This device is programmable.

Q: QuestionHow do the hearing aid and earbud modes switch?

• A:Answer You can effortlessly switch between hearing aid mode and earbud mode.

Q: QuestionWhat are the frequency bands of the Equalizer and how many dB adjustment is available?

Asked 1 year ago by GaryB.

• A:Answer Here's information on the frequency bands and dB adjustment of the JLab 2-in-1 Hear OTC Hearing Aid and Earbuds: Frequency Bands: Low: 250 Hz - 1000 Hz Mid: 1000 Hz - 4000 Hz High: 4000 Hz - 8000 Hz dB Adjustment: Range: Up to 35 dB gain Control: Independent volume control   Additional Features: 4 Preset Hearing Modes: Loud, Restaurant, Conversation, and Neutral   Noise Reduction and Feedback Suppression In-Ear Detection Bluetooth Connectivity

  Answered 1 year ago by JLab Audio Team

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Q: QuestionCan you use only one earbud?

Asked 2 months ago by MO.

• A:Answer Yes, sometimes you have to put the one back in case, take both out at same time, to get both to to work together again.

  Answered 2 months ago by RDD3

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Q: QuestionAre any of the components made of latex? Looking at this for my grandmother, but she has a severe allergy to latex anything.

Asked 3 months ago by RCF.

This question was asked about the related product: JLab - 2-in-1 Hear OTC Hearing Aid and Earbuds - Graphite

• A:Answer There is no latex in our products! Feel free to contact us directly for any questions or concerns.

  Answered 3 months ago by JLab Audio Team

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Q: QuestionAre the earbuds waterproof?

Asked 5 months ago by Jung.

Q: QuestionHow long to charge, and how long does it last?

Asked 9 months ago by Micky.

This question was asked about the related product: JLab - 2-in-1 Hear OTC Hearing Aid and Earbuds - Graphite

Q: QuestionWill this work with a Bluetooth TV

Asked 9 months ago by Burly225.

This question was asked about the related product: JLab - 2-in-1 Hear OTC Hearing Aid and Earbuds - Graphite

Q: QuestionDoes this have a mic for phone calls?

Asked 11 months ago by Henry.

• A:Answer The earbuds do have internal mics for phone calls.

  Answered 10 months ago by JLab Audio Team

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Q: Questiondo you have to have a cell phone?

Asked 1 year ago by billy.

This question was asked about the related product: JLab - 2-in-1 Hear OTC Hearing Aid and Earbuds - Graphite

• A:Answer No you do not need Bluetooth to use the hearing aid part of these but you do need a cellphone to listen to music

  Answered 11 months ago by EddyS

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Q: QuestionWill it work for tv watching?

Asked 1 year ago by MaryTwain.

• A:Answer Our products are primarily designed for mobile devices, PCs, and Macs; therefore, you might encounter issues when connecting the earbuds in Bluetooth mode to a Smart TV. They can connect to any device that supports Bluetooth. However, due to the vast number of Smart TVs available, we cannot guarantee compatibility with all models.

  Answered 1 year ago by JLab Audio Team

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