Questions & Answers

Q: QuestionDo these work with a laptop to take calls using laptop?

Asked 6 years ago by prav.

• A:Answer Yes you can use it on laptop because its bluetooth and i use it on Skype, fb messenger, & viber

  Answered 6 years ago by Rhiki

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Q: Questiondo these have a setting to turn on ambient sound? Thanks

Asked 6 years ago by ace.

• A:Answer Hey ace, They do not have the be aware audio feature. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with further specs. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo these earbuds come with a charging device and cable?

Asked 7 months ago by Mo.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer To charge your earbuds, there is a small charger wire connected to the case at the bottom. You would have to get a type c charger box to charge your earbuds. Hope this helps!

  Answered 3 months ago by ChrishaundraH

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Q: QuestionWill these work with an Acer chromebook?

Asked 11 months ago by Anonymous.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer As long as this device has BT connection option.

  Answered 11 months ago by AdrianW

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Q: QuestionWhat kind of wall outlet converter is needed for the USB port (ie what kind of USB is the charging cable)?

Asked 4 years ago by Manda.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Rose

• A:Answer Will fit in any USB type A port.

  Answered 4 years ago by Tleslie28

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Q: QuestionCan these earbuds be turned on and off?

Asked 5 years ago by Poweron.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - White/Gray

• A:Answer Yes ...very unique and specific...tap/touch sensors devices...so annoying...bad design flaw when they won’t ever stay in ears so we keep touching them to shove em back in our ear...and then we skip a song...or accidentally hang up a call. Need to Re-read those silly instruction booklet that comes w em

  Answered 5 years ago by SamM

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Q: QuestionAre this compatible with Samsung s20 FE?

Asked 5 years ago by Monica.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: QuestionAre they compatible to any iPhones?

Asked 5 years ago by Benavidez.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio

  Answered 5 years ago by JLab Audio Team

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Q: Questionhow the charging cable at the bottom of the case work

Asked 5 years ago by meshmesh.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Just drop earbuds in and they magnetically stay in place

  Answered 5 years ago by HopetonB

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Q: QuestionIs there a LID on the case???

Asked 6 years ago by Bob3600.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer No. The earbuds magnetize into the case. It is pretty strong and they don't fall out readily. However, if you drop the case hard enough, they will fall out.

  Answered 6 years ago by anon

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Q: Questiondo they work on Samsung phones &answer calls?

Asked 6 years ago by gaby.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Hey gaby, Yes, they are indeed compatible, and will pick up and hang up calls. We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with more info We want to help you #FINDYOURGO JLab Audio

  Answered 6 years ago by JLab Audio Team

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Q: QuestionWhat's the difference between these and the slightly more expensive $50 model? I already have the more expensive ones and I'm wondering if I can use that case to charge these.

Asked 6 years ago by Garrett.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer The ions are a little bigger so the case will not work to charge.

  Answered 6 years ago by Trevorbruin

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Q: QuestionCan u use 4g android phones with it

Asked 6 years ago by Anonymous.

• A:Answer Yes .Compatible. i Have Samsung 10S+

  Answered 6 years ago by KarenVerified Purchase

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Q: Questionhow well do thay stay in the case there is no cover on them?

Asked 6 years ago by Bada.

This question was asked about the related product: JLab - GO Air True Wireless In-Ear Headphones - Green/Black

• A:Answer no cover.easy to flip and theres magnet to keep them in place. Great product

  Answered 6 years ago by Anonymous

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Q: Question2 questions.... How many hours of listening time can I get on one full charge? and how many times does a charging pad charge the headphones?

Asked 6 years ago by Christian.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Hey christian, Your're looking at 6 playing with 1.5 to charge. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionCan I use this for I phone 11?

Asked 6 years ago by Manosh.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Yes u can

  Answered 6 years ago by Imani

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Q: QuestionHow do they plug into an outlet? What is needed?

Asked 6 years ago by LeoL.

This question was asked about the related product: JLab - GO Air True Wireless Earbuds - Black

• A:Answer Hey leol, Any 5v under 2amp adapter will work. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with more info. Kind Regards #TeamJLab Customer Support

  Answered 6 years ago by JLab Audio Team

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Q: QuestionDo they work with samsung Galaxy phone

Asked 5 days ago by K.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

Q: QuestionAre these earbuds soft/flexible/pliable?

Asked 1 week ago by Nikki.

This question was asked about the related product: JLab - GO Air Pop True Wireless Earbuds - Lilac

• A:Answer They are. They are easy to wear and cause no issues. Fit in the ears nicely and can be worn for many hours

  Answered 6 days ago by Karcelle

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