“when i answer a phone call the caller says my voice sounds like i'am in a drumb, why?”
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It's definitely unpleasant to hear that your voice sounds muffled or drum-like when using your JLab GO Work Wireless Office Headset for calls. Several factors could be contributing to this issue. We can try to diagnose the problem and find a solution: Microphone placement: Double-check the microphone boom position. Ensure it's close enough to your mouth and angled towards your lips. Sometimes, slight adjustments can significantly improve your voice clarity. Make sure the boom isn't obstructed by hair or clothing. This can dampen your voice by muffling the incoming sound. Audio settings: Adjust the headset's microphone volume and equalizer settings. Increasing the volume might help, while adjusting the equalizer can potentially boost specific frequency ranges that enhance voice clarity. Check the JLab Go Work app or your device's audio settings for these options. Disable any noise-canceling features if available. Sometimes, these features can inadvertently affect microphone output as they try to filter out background noise. Connection and environmental factors: Verify a strong Bluetooth connection. Weak or unstable connections can disrupt audio quality and cause choppiness. Ensure your device and headset are close together and free from interference. Consider surrounding noise. Are you in a noisy environment? Background noise can make your voice hard to understand for the caller, even with a good microphone. Try moving to a quieter space for calls. Check for physical damage. While less likely, the microphone itself could be malfunctioning due to internal damage. If you suspect this, contact JLab customer support for assistance. Troubleshooting tips: Test the microphone with other apps or voice recordings. Check if the issue persists in other calling platforms or recording apps. This can help isolate the problem to the headset or your device. Try resetting the headset. Consult the JLab GO Work manual or online guides for the specific reset procedure. This can sometimes resolve software glitches affecting audio quality. For assistance, please email [email protected] or call 405-445-7219.
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