Questions & Answers

Q: QuestionCan I use this headset for both work calls and listening to music?

• A:Answer Yes, this headset has two EQ settings: Work Mode and Music Mode.

Q: QuestionHow long will the battery last on a single charge?

• A:Answer This headset provides 45+ hours of playtime on a single charge.

Q: QuestionDoes this headset have a mute button?

• A:Answer Yes, you can quickly mute and unmute the microphone using the controls on the headset. A red LED indicator on the boom mic will show whether mute is on or off.

Q: QuestionWhat comes included with this headset?

• A:Answer The GO Work headset comes with a USB-C to 3.5mm cable for wired connectivity.

Q: QuestionHow long does it take to charge the headset?

• A:Answer The battery charge time for this headset is 2 hours.

Q: QuestionMy office wont allow us to connect bluetooth to our vpn so. Is there a bluetooth usb and then still have wireless? Or is the option, connect to the bluetooth directly on the laptop or connect with the wire. there is not other options?

Asked 3 years ago by Tazzy.

• A:Answer There is included in purchase a bluetooth USB that connects to headset and then to computer. The chord is about 3 ft long.

  Answered 3 years ago by MarioVerified Purchase

  Helpful (6)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this hed phone has mute button in it ?

Asked 4 years ago by NJ.

• A:Answer Yes! You tap the outer right earpiece. And it even has a red light that illuminates at the end of the mouth piece to show you that you're on mute.

  Answered 4 years ago by tripplesix

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the range of the head set...how far away from the laptop/ computer can you be and still be able to hear and talk to others without fading?

Asked 4 years ago by Bean.

• A:Answer The typical range of any bluetooth device is 30-100 feet depending on the construction around you. I can go from room to room without loosing sound quality (approx 60 ft) in a wood framed house. Hope that helps…

  Answered 4 years ago by Joebestbuy

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this Headset have Flip to Mute function?

Asked 3 years ago by Hitesh.

• A:Answer no. you push the button with the logo on it (you can see it in the picture) to mute. then you push the button again to unmute.

  Answered 3 years ago by meee

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI will be using this to take calls. Can I mute before I take a call or do I have to be on a call in order to mute?

Asked 1 year ago by TheOwl.

• A:Answer Press the button on the earphone that has the boom mic attached. A red light will appear on the tip of the mic indicating it is off.

  Answered 1 year ago by AwesomeVerified Purchase

  • 
  • 
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this device connect to your cell phone through Bluetooth without Having to plug it in to answer calls when cooking, cleaning, etc? Thank You.

Asked 3 years ago by 2022.

• A:Answer Hi, yes it does you have a wireless range up to about 30 feet to answer calls wirelessly on the go.

  Answered 3 years ago by JLab Audio Team

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHELLO - I WAS INTERESTED IN THESE HEADPHONES AND WOULD LIKE TO KNOW IF THEY WORK WITH A 4.0 DONGLE\ THE GIRL I CHATTED WITH SAID THEY ARE BUT I WANT TO MAKE SURE BEFORE I ORDER THANK YOU

Asked 4 years ago by KARRY2021.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab

  Answered 4 years ago by JLab Audio Team

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionAre theses compatible with Avaya x one agent?

Asked 3 years ago by AtHome.

• A:Answer yes

  Answered 3 years ago by JoannaVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIn follow up to the TEAMS question. If I am connected to laptop by BT and I using Microsoft TEAMS, how would I answer a call? Will I need to click answer on the laptop?

Asked 3 years ago by TiredofWires.

• A:Answer I just plug my headphones in and answer teams call like normal

  Answered 3 years ago by BarbVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this headset work with Avaya one-x agent

Asked 3 years ago by nicole.

• A:Answer Yes. That's what I use them with and no I've had no issues.

  Answered 3 years ago by MondayMorningVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this headset come with noise cancelling, if so what are the details on this?

Asked 3 years ago by Shellie.

• A:Answer No noise canceling but so far I haven’t had issues or need due to lack of function.

  Answered 3 years ago by MarcoVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a landline with bluetooth connectivity. The last headset I got let me answer calls, but not connect when I made outgoing calls. Will this allow me to connect to outgoing calls?

Asked 2 years ago by Dwashburn.

• A:Answer Yes, you can use the JLab GO Work headphones to make and receive phone calls. The headphones have a built-in microphone, so you can speak directly into the headphones when making calls. You can also answer and reject calls using the buttons on the headphones. To connect to outgoing calls, you can either connect the headphones to your phone via Bluetooth or using the included 3.5mm cable. If you are connecting via Bluetooth, make sure that the headphones are paired with your phone. Once the headphones are paired, you can make and receive calls as usual. If you are connecting using the 3.5mm cable, simply plug the cable into the headphone jack on your phone. Once the cable is plugged in, you can make and receive calls as usual.

  Answered 2 years ago by JLab Audio Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this headset compatible to Vtech cm18445 dect 6.0 consule

Asked 4 years ago by Lee.

• A:Answer These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab

  Answered 4 years ago by JLab Audio Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionOne this Headset. Can you listen to Video on PC and charge Headset at the same time?

Asked 4 years ago by Bastos1.

• A:Answer Yes

  Answered 4 years ago by eggrVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)