A:AnswerCall Jlab support - they will give you 100% credit if their suggestions don't solve your problem, you purchased within 2 years, and you have receipts. I found that my local BestBuy store was able to supply my receipt from 6 months prior and Jlab gave me total credit against anything sold on their web site.
A:AnswerYes! These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio
A:AnswerHi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F8-4:30pst. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio