“i honestly cannot get them to turn off without putting them in the charger case it says press and hold 3+ seconds to power off. instead I get a high pitching ringing if I hold too hard and if I hold too soft it just changes the song. what am I doing wrong”
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I had the same problem where if I put the buds back in the case it would still be connected as bluetooth on my phone. However they do shut down after a minute or two if you close the case and wait. Hope it helps others :)
Sorry, there was a problem. Please try again later.The manual also says to disconnect it from Bluetooth device (turn off Bluetooth on your phone/player). That should work then.
Sorry, there was a problem. Please try again later.I have not tried to turn them off I just take them out my ear and put back in case
Sorry, there was a problem. Please try again later.Hey confusion, We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit under warranty. We want to help you #FINDYOURGO
Sorry, there was a problem. Please try again later.I got you bro. Heres what you did wrong: you purchased these garbage headphones. Here's a fix for the problem: take your Best Buy receipt and the headphones and all the packaging and either A) return them to the store or B) smash them with a hammer. I'm going with option A for my regrettable purchase
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