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I had the same problem yesterday. You most likely need to reset the device. the instructions that come with earbuds are lame. I highly recommend you go to the JVC website for their through user manual and read it twice and THEN fire the buds up. It's not complicated but you do need to understand the functionality of the device. There isn't a youtube vid that matches these buds. Make sure everything is full charged case and buds and follow the reset instructions. It worked for me first try. FYI I think I caused my problem somewhere along the pairing with three other devices. not sure if that matters
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