Questions & Answers

Q: QuestionWhat is the mounting depth of this Kenwood receiver?

• A:Answer This receiver has a shallow mounting depth to fit in the dash of modern vehicles with challenging depth requirements.

Q: QuestionHow many preset stations can I save on this Kenwood car receiver?

• A:Answer You can save up to 20 preset stations with this receiver.

Q: QuestionWhat type of screen does this Kenwood receiver have?

• A:Answer This Kenwood receiver has a capacitive touch screen.

Q: QuestionDoes this Kenwood receiver support wireless Apple CarPlay and Android Auto?

• A:Answer Yes, this receiver supports both wired and wireless Apple CarPlay and Android Auto.

Q: QuestionDoes this Kenwood receiver have a CD player?

• A:Answer No, this receiver does not have a CD player.

Q: QuestionCan the factory CD work through (plug in) this unit?

Asked 1 year ago by Motoman.

• A:Answer Unfortunately, this model does not play CDs or have a port to plug in existing or external CD players. This model does have a USB port which can play flash drives with music imported from CDs. Please contact Kenwood Customer Service if you have any questions.

  Answered 1 year ago by Kenwood Product Expert

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I download Pandora to this unit?

Asked 4 months ago by TonyG.

• A:Answer Hello Valued Customer, thank you for sharing your question! You cannot download the Pandora app directly to the Kenwood DMX9708S receiver, but you can control Pandora through it by connecting your smartphone. This can be through a simple Bluetooth connection as a source, or with a USB-C cable and through Apple CarPlay or Android Auto. If you have any additional questions you may reach out to 800-536-9663 or email us at [email protected]. Thank you for choosing KENWOOD!

  Answered 4 months ago by JVCKENWOOD USA Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt's this the excelon model

Asked 4 months ago by Anonymous.

• A:Answer No, the Kenwood DMX9708S receiver is not part of the Excelon line within the Kenwood assortment.

  Answered 4 months ago by JVCKENWOOD USA Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIt this unit support a ipod classic?Or can play a ipod classic

Asked 6 months ago by Jose.

• A:Answer Hello Valued Customer, thank you for sharing your question! The Kenwood DMX9708S digital multimedia receiver does not officially support the iPod Classic. Kenwood's compatibility lists for this model primarily include newer Apple devices, such as the iPod touch (7th generation) and iPhones from the 6S onward. You will have to utilize a 3.5mm aux input or an FM wireless transmitter (both sold separately). We also recommend connecting with a Geek Squad install professional at your local Best Buy store. If you have any additional questions regarding compatibility you may reach out to 800-536-9663 or email us at [email protected]. Thank you for choosing KENWOOD!

  Answered 6 months ago by JVCKENWOOD USA Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe volume on this radio went all the way up and won’t come back down. How can this be fixed?

Asked 7 months ago by Snowygrl.

• A:Answer It should be a malfunction of the unit try updating if you able to otherwise returned and get another one you will not have this problem again

  Answered 6 months ago by Kike026Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this radio fit a 2019 Jeep Jl and installed will the back up camera work and steering wheel controls also? Thanks, Ed

Asked 8 months ago by Ed.

• A:Answer Hello Valued Customer, thank you for sharing your question! To check if the KENWOOD DMX9708S receiver fits your car, we recommend using a fit guide, which provides detailed compatibility information. You can find that on the product pages on Bestbuy.com. We also recommend connecting with a Geek Squad install professional at your local Best Buy store, for more information on any additional parts required to maintain steering wheel functionality. If you have any additional questions regarding compatibility you may reach out to 800-536-9663 or email us at [email protected]. Thank you for choosing KENWOOD!

  Answered 8 months ago by JVCKENWOOD USA Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, is this item compatible with a 2019 Mercedes GLA to replace the "command" unit and the screen? Does it have a trim?

Asked 9 months ago by AndresColl.

• A:Answer Hello Valued Customer, thank you for sharing your question! Replacing the factory "COMMAND" unit and screen in your 2019 Mercedes GLA with the Kenwood DMX9708S is a complex task that requires careful consideration. The GLA's integrated dashboard design and advanced electronics mean that installing an aftermarket head unit like the DMX9708S isn't straightforward. Please contact us at 800-536-9663 or via email at [email protected], so we can walk you through this process. Thank you for choosing KENWOOD!

  Answered 9 months ago by JVCKENWOOD USA Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this model wired and wireless or just wired for android play connectivity?

Asked 1 year ago by Charlie.

• A:Answer Wireless and work same or better than the oem

  Answered 6 months ago by Kike026Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI own a 2019 f350 lariat with 360 cameras thats a total of 5 cameras will this be compatible with my truck?

Asked 1 year ago by CarlosC.

• A:Answer This model should be compatible with your specified referenced vehicle. Please contact your local Best Buy installation team for information on dash kits, harnesses, adapters etc. that are needed to complete your installation.

  Answered 1 year ago by Kenwood Product Expert

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello, I'm considering this as an upgrade for my 2015 Ford F-150 Platinum that still has the factory SYNC2. Will this unit still let me control the in-seat massagers and heated / cooled features (seats and steering wheel)?

Asked 1 year ago by DennisW.

• A:Answer This model should be compatible with your specified referenced vehicle. Please contact your local Best Buy installation team for information on dash kits, harnesses and adapters to retain your factory items, etc. that are needed to complete your installation.

  Answered 1 year ago by Kenwood Product Expert

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of of the overall product?

Asked 1 year ago by Buyer.

• A:Answer Please contact Kenwood Customer Service for more information.

  Answered 1 year ago by Kenwood Product Expert

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have GPS

Asked 1 year ago by Anonymous.

• A:Answer No, This model does not come with built-in navigation. However, you can use maps with Android Auto and Apple CarPlay.

  Answered 1 year ago by Kenwood Product Expert

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat adaptor is needed for steering wheel controls on a 2013 Jeep Wrangler? What cameras are compatible with this head unit?

Asked 1 year ago by LordLubby.

• A:Answer https://www.bestbuy.com/site/maestro-car-audio-replacement-interface-gray/6412351.p?skuId=6412351 From my experience, any camera that has an RCA end.

  Answered 1 year ago by Perp

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this unit support rapid/fast charging for Samsung Galaxy devices?

Asked 1 year ago by AdamK.

• A:Answer This unit does have rapid charge capabilities via USB type-C port and USB type-A adapter included in kit up to a maximum of 3.0A. Please contact Kenwood Customer Service for more information.

  Answered 1 year ago by Kenwood Product Expert

  Helpful (0)Unhelpful (0)ReportAnswer this question